Job summary
- Main area
- Volunteer
- Grade
- Volunteer: Volunteer
- Contract
- Voluntary
- Hours
- Flexible working
- Job ref
- 382-VOL07-26
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Blackpool Victoria Hospital Blue Skies
- Town
- Blackpool
- Salary
- N/A
- Closing
- 05/11/2026 23:59
Employer heading
Blue Skies Volunteer
Volunteer: Volunteer
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
The role of a Shop / Trolley Volunteer is to sell products including
sandwiches, drinks, newspapers, toiletries and confectionary to patients,
staff and visitors in the Hospital shop or by taking Trolleys around wards,
providing refreshments to patients during their stay at Blackpool Victoria
Hospital. This role involves stocking the Shop / Trolley, managing the
till/card reader and providing good customer service. Shop volunteers
are based in both the Cardiac and Outpatients shops, and Trolley
Volunteers move freely around the wards. Shop/Trolley volunteers will
be asked to commit to a minimum of 1 full shift per week. Shift times
vary but usually last 3 hours (8am-11am, 11am-2pm and 2pm-5pm).
Shop volunteers will be based in either the Outpatients or Cardiac Shop. Trolley volunteers will be mobile around the hospital. They will sign in and out of shift using the Volunteer Break Room.
Main duties of the job
The role may include some, or all of the following activities:
• Opening and closing the shop
• Selling sandwiches, drinks, newspapers, toiletries and
confectionary to patients, staff and visitors in the Hospital
shop or on the Trolley.
• Collecting stock from stores
• Stocking up the shop and trolley
• Offering a smile to everyone
• Demonstrating respect and sensitivity to all individuals and
ensuring that confidentiality is maintained at all times.
• Referring the individual to the appropriate member of staff or
service if further help is required, that is outside the remit or
boundaries of the volunteer role.
• Engaging in any other appropriate activity under the
direction/supervision of a member of Staff
• Participating in any relevant training and supervision
meetings where appropriate.
Working for our organisation
Volunteering with Blue Skies at Blackpool Victoria Hospital is a rewarding way to make a real difference to patients, visitors and staff. As a volunteer, you'll provide a welcoming face, offer practical support, and help create a positive experience within the hospital. Whether assisting in our shops, supporting fundraising activities, or helping patients and families, every hour you give helps Blue Skies fund projects that go above and beyond NHS provision, making our hospitals even better places to receive care and treatment.
Detailed job description and main responsibilities
The role of a Shop / Trolley Volunteer is to sell products including
sandwiches, drinks, newspapers, toiletries and confectionary to patients,
staff and visitors in the Hospital shop or by taking Trolleys around wards,
providing refreshments to patients during their stay at Blackpool Victoria
Hospital. This role involves stocking the Shop / Trolley, managing the
till/card reader and providing good customer service. Shop volunteers
are based in both the Cardiac and Outpatients shops, and Trolley
Volunteers move freely around the wards. Shop/Trolley volunteers will
be asked to commit to a minimum of 1 full shift per week. Shift times
vary but usually last 3 hours (8am-11am, 11am-2pm and 2pm-5pm).
Shop volunteers will be based in either the Outpatients or Cardiac Shop. Trolley volunteers will be mobile around the hospital. They will sign in and out of shift using the Volunteer Break Room.
DUTIES AND RESPONSIBILITIES
The role may include some, or all of the following activities:
• Opening and closing the shop
• Selling sandwiches, drinks, newspapers, toiletries and
confectionary to patients, staff and visitors in the Hospital
shop or on the Trolley.
• Collecting stock from stores
• Stocking up the shop and trolley
• Offering a smile to everyone
• Demonstrating respect and sensitivity to all individuals and
ensuring that confidentiality is maintained at all times.
• Referring the individual to the appropriate member of staff or
service if further help is required, that is outside the remit or
boundaries of the volunteer role.
• Engaging in any other appropriate activity under the
direction/supervision of a member of Staff
• Participating in any relevant training and supervision
meetings where appropriate.
Personal
• Be 16 years of age or over
• Respect difference and enjoy working with the public
• Have a friendly and approachable manner
• Have a passion for providing excellence in customer service
• Be able to work independently or as part of a team.
• Have excellent communication skills
• Be conscientious, reliable and punctual.
• Be of smart appearance
• Treat people with respect regardless of background and
display a non judgmental attitude.
• Be willing to learn and follow instruction
• Be willing to carry out assigned duties under minimum supervision
• Be willing to take part in a structured training programe
What are the opportunities for Personal Development?
• Further develop people skills
• Build confidence
• Demonstrate commitment
• Working as part of a team.
General
What are my limitations in this role?
• Respect patient confidentiality.
• Do not provide counselling or personal advice.
• Do not give advice based on your own experiences
• Do not discuss a patient’s illness or appearance.
• Refer to the appropriate member of staff if help is required which is outside
the remit of this role.
What training will I receive?
You will receive an induction to the area in which you are placed. You will also receive
a general induction which will cover an introduction to the Trust.
As a minimum, general induction will include:
• Voluntary Services Policy
• Volunteer Agreement
• Confidentiality
• Health and Safety
• Signing in/out procedure
• Payment of expenses
• Infection Prevention Practice As a minimum, local induction will include:
• Local orientation
• Local Health and Safety arrangements
• Fire Procedure
• Location of signing in register
• Role profile
• Introduction to Staff Volunteer lead
• Arrangements for training and support
• Procedure if unable to attend for duties
Person specification
Education and Qualification
Essential criteria
- No formal qualifications required; full training will be provided.
- Aged 16 or over.
Experience and Knowledge
Essential criteria
- Awareness of confidentiality and appropriate boundaries.
Desirable criteria
- Previous experience in retail, customer service, volunteering or working with the public.
Skills and Ability
Essential criteria
- Friendly, welcoming and approachable manner.
- Good communication and interpersonal skills.
- Reliable, punctual and trustworthy.
- Able to work independently and as part of a team.
- Willing to learn, follow instructions and provide good customer service
Desirable criteria
- Confident using, or willing to learn, a till and card reader.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Elliot Boardman
- Job title
- Retail Assistant
- Email address
- [email protected]
- Telephone number
- 01253952502
List jobs with Blackpool Teaching Hospitals NHS Foundation Trust in Volunteers or all sectors