Job summary
- Main area
- Administrator
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 351-FYL647-TG
- Employer
- Lancashire & South Cumbria NHS Foundation Trust
- Employer type
- NHS
- Site
- The Harbour
- Town
- Blackpool
- Salary
- £24,465 subject to confirmation (pro rata for part time hours)
- Salary period
- Yearly
- Closing
- 16/12/2025 23:59
Employer heading
Receptionist/Ward Admin
Band 2
Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.
As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:
- Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
- Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
- Extensive community physical health and well-being services for children and adults, covering prevention, treatment, rehabilitation, and long-term condition management.
The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children’s nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Job overview
At LSCFT we are passionate about providing high quality patient centred care. We are currently recruiting a forward thinking, reliable and enthusiastic individual to join our receptionist / admin team based at The Harbour Hospital, Blackpool, Fylde Coast Administration locality.
As a vital team member you will provide excellent reception / administration and communication skills and work flexibly in response to the service needs. You will have strong interpersonal and organisational skills, be computer literate and be able to use a variety of systems including Excel and Microsoft Office, possess excellent time management skills along with the ability to manage competing demands and priorities.
This is a very varied role and would suit someone who is highly motivated and capable of working on their own initiative, with a medium level of supervision.
This is an exciting opportunity for a committed individual to join the Administrative Team and assist in the smooth running of the service.
Main duties of the job
This will include:
- Be the first point of contact for the team or department. Greeting visitors, answering telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
- Respond to queries, dealing with routine matters and passing on more complex queries to the appropriate member of staff
- Provide day to day support to clinical teams and colleagues
- Work collaboratively with the appropriate management teams and other departments and ensure that all cases are dealt with in a timely manner
- Attend and participate in team meetings and administrative service meetings as required
The successful candidate will have a good all round administration skills/experience and knowledge of customer service. You will be required to work flexibly in response to the needs of the networks administration service, providing cover to various sites as directed by their administration line manager to ensure continuity of a quality service provision.
Working for our organisation
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.
Detailed job description and main responsibilities
For more details on this vacancy please review the attached job description and person specification.
Person specification
Education/Qualification
Essential criteria
- GCSE maths and english (a-c / 4+) or equivalent
Desirable criteria
- Administrative qualification at NVQ Level 2 / Customer Services or equivalent
Knowledge
Essential criteria
- Working with databases
- Working with Microsoft Office applications
Experience
Essential criteria
- Working in an office environment
- Working with members of the public
Skills and Abilities
Essential criteria
- Excellent keyboard skills
- Data input and retrieval
- Ability to communicate effectively both written & verbal
Other
Essential criteria
- Ability to work flexibly and comply with all requirements of post
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Shauna Mackintosh
- Job title
- Recruiting Manager
- Email address
- [email protected]
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