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Job summary

Main area
Eatates and Facilities
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday)
Job ref
435-PB3675
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
Royal Preston Hospital
Town
Preston
Salary
£25,272 per annum, pro rata
Salary period
Yearly
Closing
06/05/2026 23:59

Employer heading

East Lancashire Hospitals NHS Trust logo

Trust Car Parking Clerical Officer

Band 2

One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people.  We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.

One LSC stands for ‘One Lancashire and South Cumbria’ and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined-up way.  It is jointly run by the five Trusts as a collaborative partnership.

The Trusts that make up One LSC are:

·       Blackpool Teaching Hospitals NHS Foundation Trust

·       East Lancashire Hospitals NHS Trust

·       Lancashire and South Cumbria NHS Foundation Trust

·       Lancashire Teaching Hospitals NHS Foundation Trust

·       University Hospitals of Morecambe Bay NHS Foundation Trust

One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts.  

The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations.  At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve. 

Job overview

Please note that this post is Part of One LSC – a corporate collaboration hosted by East Lancashire Hospitals NHS Trust and providing Estates and Facilities Services to Lancashire Teaching Hospitals NHS Foundation Trust

We are looking for a dedicated and dynamic Car Parking Clerical Officer  to join our team and play a crucial role in delivering exceptional services across our two main hospitals. As a key player in ensuring the highest standards of service is provide to our patients, visitors and staff, you will support the Carparking Supervisor and  Security Assurance Manager in  resources, and daily operations within our Resilience Team.

We are seeking a candidate with excellent organisational and communication skills, they will be responsible for keeping the staff parking system fully up to date.

Updating of the car parking data base as and when we have changes to the system and content i.e. car changes as well as staff turn over details.

Additionally, the post holder will support the Security Car Parking Management team in relation to all duties under their remit. This will include a number of appropriate actions relating to the smooth operations of Security and Parking on our sites. This position will offer an excellent opportunity for an individual who is seeking a role within an organisation where no two days are the same.

 You will also need excellent organizational skills, with the ability to manage tasks effectively and make decisions that enhance the overall performance of the department. If you are passionate about maintaining the highest standards and thrive in a fast-paced, rewarding environment, we would love to hear from you!

Main duties of the job

Maintain a professional approach at all times in line with the Trust values. 

 Maintain professional and courteous working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact within the course of his/her business 

Uphold the privacy and dignity of the client group and respect equality at all times.

Facilitate communication within the team around any changes to admin systems and processes as well as with key internal and external stakeholders

Liaise with all levels of staff in a professional and respectful manner to maintain effective communication to maintain client flow and meet relevant targets.

Assist with reports to ensure that archived records, both paper and electronic, are regularly reviewed and confidentially destroyed at the appropriate time.   

 Assist with the management of training documentation and update records to ensure all data is relevant and up to date.

 Assist and provided any reports that need to be produced on an ad-Hoc and monthly basis. 

 Participate in and undertake audits as required by Line manager.

 Ensure all communications internal and external contribute to a positive, caring and helpful image of Lancashire teaching Hospitals Trusts and are of the highest possible standard.  

Undertake training as appropriate in line with the role and its associated developments.

 Process and manage complaints in relation to carparking including PCNs.

Working for our organisation

We have nearly 10,000 fantastic people working hard to deliver quality services to our patients.  Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done.  You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path. 

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities

Please see full Job descriptions, however some of the responsibilities include:

  • Maintain a professional approach at all times in line with the Trust values.
  • Uphold the Trust’s values and behaviours (available on the Trust web site) and behave in a manner fitting with the responsible position of the role, maintaining the staff and public confidence
  • Maintain professional and courteous working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact within the course of his/her business
  • Uphold the privacy and dignity of the client group and respect equality at all times.
  • Liaise with all levels of staff in a professional and respectful manner to maintain effective communication in assisting the operational team to maintain client flow and meet relevant targets
  •  Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standards
  •  Have an awareness of team’s performance at any given stage based on completion of activity reports, team updates and meetings
  • Facilitate communication within the team around any changes to admin systems and processes as well as with key internal and external stakeholder

Person specification

Qualifications and Education

Essential criteria
  • Educated to GCSE level or equivalent
Desirable criteria
  • Educated to English Language and Maths GCSE level or equivalent

Knowledge and Experience

Essential criteria
  • Administrative experience
  • Experience of working in a changing environment
  • Computer Literate, experienced in data entry and use of e-mail
  • •Understanding of Information Governance, Data Quality and its requirements
Desirable criteria
  • Experience in the use of electronic PAS
  • Experienced in Customer Care
  • Confidentiality Awareness
  • Knowledge of Microsoft Windows applications

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Steven Lee
Job title
Security Assurance & Car Parking Manger
Email address
[email protected]
Telephone number
01772 522269
Additional information

if you are successfully selected for interview, then successful candidates will be given the opportunity to request departmental familiarisation prior to interview. 

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