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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 20 hours per week
Job ref
358-7785436-TMP
Employer
University Hospitals of Leicester NHS Trust
Employer type
NHS
Site
TrustMed Pharmacy
Town
Leicester
Salary
£24,465 £12.21 per hour
Salary period
Yearly
Closing
04/03/2026 23:59

Employer heading

University Hospitals of Leicester NHS Trust logo

TrustMed Pharmacy Administrator

NHS AfC: Band 2

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Job overview

We are looking for a motivated and organised Pharmacy Administrator to join our pharmacy team and support the delivery of high-quality pharmacy services.

The role requires strong communication, organisational, and multitasking skills, excellent attention to detail, and the ability to work effectively as part of a busy team.

We have two roles available: one based at Glenfield Hospital and one at Leicester General Hospital, with a requirement to work across all TrustMed pharmacy sites in line with service needs.

Main duties of the job

The role involves providing excellent customer service to patients, carers, and healthcare professionals, both face-to-face and via telephone or electronic communication. You will assist with the handling of prescriptions, support the dispensing team, and carry out a range of administrative, retail, and stock management duties to ensure the smooth day-to-day running of the pharmacy.

Working for our organisation

Welcome to TrustMed Pharmacy, where patient safety and compassionate care are fundamental to our mission. We are currently seeking a dedicated Pharmacy administrator to join our dynamic pharmacy team. Join us in our commitment to delivering exceptional patient care working with University Hospitals of Leicester NHS Trust.

Benefits

- Generous holiday allowance to support your work-life balance.

- Opportunity for funded training courses to enhance your professional development.

- Pension scheme and free life assurance for financial security.

- Access to a range of other benefits designed to promote employee well-being and satisfaction.

Detailed job description and main responsibilities

To effectively handle prescriptions and associated interactions with patients, ensuring a positive and professional user experience, by:

  • Communicating with patients, representatives, and hospital staff primarily by telephone and electronically, but also face to face, to arrange prescription collections or deliveries.

  • Receiving prescriptions from patients, their representatives, and hospital staff, and gathering the necessary information to enable the dispensing team to safely prepare medicines.

  • Liaising with members of the pharmacy team, customers, and patients to resolve queries and maintain high standards of service.

  • Demonstrating a caring, professional, and compassionate approach towards patients, customers, relatives, and carers.

Other key responsibilities include:

  • Supporting the pharmacy team with day-to-day operational tasks, including stock management and organising deliveries.

  • Maintaining a clean, organised, and welcoming pharmacy environment, including waiting areas and patient information displays.

  • Assisting with general administrative and office tasks, including filing, data entry, spreadsheet maintenance, and audit documentation.

  • Supporting audits, data collection, quality improvement activities, and the training of new team members.

Person specification

Experience

Desirable criteria
  • Ability to work alone

Experience

Essential criteria
  • GP surgery or other clinical setting experience

Experience

Essential criteria
  • Previous admin experience - 2 years

Employer certification / accreditation badges

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Raj Dhinsa
Job title
Pharmacy Manager
Email address
[email protected]
Telephone number
0116 273 8996
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