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Phlebotomist

NHS AfC: Band 2 Base: You may be required to work in other designated locations of the Trust as well as your primary base. Flexibility is required across the three main hospital sites (Leicester Royal Infirmary Leicester General Hospital and Glenfield Hospital). If your initial location is one of these sites excess travel reimbursement would not apply for a permanent or temporary change of base. Reports to: Senior phlebotomist Accountable to: Deputy and Service Manager Job Title: Date Finalised: Date of review: Page 2 Job Description Job Summary The post holder will be responsible for: • The taking of routine and urgent venous blood samples from patients attending outpatient clinics and in inpatient wards ensuring that specimens are taken in a manner that does not cause anxiety to the patient • Identification of all patients to be verified and samples taken in accordance with Trust Policies ensuring any special instructions have been followed such as fasting and considering any allergies. It is vitally important that patients are identified correctly and samples labelled appropriately to avoid any potential errors in treatment by a clinician acting on incorrect information. • The post holder will carry out the associated procedures of specimen collection and sample handling to ensure timely high quality blood samples are received appropriate for the test required ensuring that any special instructions such as time sensitive light and temperature guidance is followed. Failure to ensure samples are handled correctly can result in a failed sample and a patient having to be retested. • Undertake specific duties involving direct and indirect care as identified by the needs of the service. This may include performing Electrocardiogram tests (ECG’s) for medical staff and Specialist practitioners to interpret. Job Title: Date Finalised: Date of review: Page 3 • Blood samples required will be taken only as a result of an appropriately completed request from a Clinician. • The work will be carried out in accordance with the detailed training programme given on commencement of service. • Adherence to ANTT (Aseptic Non Touch Technique) practise at all times. • To be involved in an annual appraisal with their Senior Phlebotomist • Take responsibility for undertaking own mandatory training and updates as required • Demonstrating venepuncture practice and processes to new and less experienced colleagues. Staff will support new staff by providing training advice and mentoring in readiness for senior colleagues to assess competence and complete LCAT assessment. Scope The phlebotomy team provides a service to inpatients and outpatients at all three UHL hospital sites for various wards and clinics 7 days a week 365 days a year. On average there are between 300 and 500 patients seen across the three sites per day. All phlebotomy areas are demanding and challenging working environments where meeting service standards is a constant Job Title: Date Finalised: Date of review: Page 4 challenge. All staff are expected to carry out duties consistent with individual patient/ user wishes maintaining privacy dignity and recognising cultural diversity and needs. Patients can present with additional needs which can include needle phobia and those prone to fainting which can result in exposure to urine and vomit. Staff need to deal with patients who may be confused distressed or agitated in a caring understanding way offering the highest quality service ensuring that they are the patient advocate at all times and policies for vulnerable adults are always followed. This role does involve frequent walking standing and bending for prolonged periods of time. The post holder will be required to rotate between the service’s various teams and may be called upon to work at one of the other UHL sites. The post holder will be responsible for covering bank holidays on a rotational basis across all three UHL sites. Flexibility to cover for unexpected absences will sometimes be required. The post holder will undertake specific duties as delegated under the direction and supervision of the senior members of staff (Senior Phlebotomist and Managers). Job Title: Date Finalised: Date of review: Page 5 Budget Monitoring the Phlebotomy Stock requirements and notifying the Senior Phlebotomist of any stock required to ensure that adequate stocks are maintained. Policy To work and adhere to all relevant UHL and Trust policies procedures and guidelines and promotes the compliance of others. Data Protection act. Health and Safety at work Act 1971. Communications Maintain healthy working relationships with the multi professional team patients and users and deliver a high standard of customer care. KEY WORKING RELATIONSHIPS The post holder will be required to develop close working relationships with:  Clinicians managers and staff who use the Service directly or indirectly.  The Service Manager  The Phlebotomy Manager  The Senior Phlebotomists  In addition the post holder will be required to liaise and communicate effectively with:  The Public – patients/ relatives and carers  Other Health professionals Job Title: Date Finalised: Date of review: Page 6 KEY RESULT AREAS Service Delivery & Development  To undertake the work as directed by the senior phlebotomist and ensure there is a degree of flexibility to provide services to all adult (16+) patients across the Trust.  Undertake only those duties and delegated tasks and treatments within own limitations level of competence skill and training.  Complete all mandatory training in a timely manner.  To partake in annual appraisal and demonstrate actions to achieving agreed personal development plans and objectives.  Ensuring that Team and departmental key performance indicators are achieved.  Ensure stock rotation and adherence to maintaining sterility of stock.  Responsibility for ensuring that all equipment is in suitable working order and escalating and reporting if it is not.  To work autonomously in a clinical environment from a pre-allocated worklist on wards using the relevant Trust IT systems proficiently  To work on a one to one basis with patients both on wards and in an outpatient setting often without direct supervision (supervisory staff are available in person until 2:30pm) however there is telephone access to senior staff if required at all times the service is operational  Following training and LCAT assessment staff are aware that there are other venepuncture sites that can be used for blood taking however UHL CSI phlebotomists are only expected and trained to take blood from the arm or back of the patient’s hand. Staff will also learn the importance of using the appropriate site for patients with additional complexities such as a Cannula a Central Line or Fistulas. Governance Responsible for ensuring appropriate systems are in place to evidence ongoing compliance with local and national policies as required for CQC standards:  Adheres to Trust policies procedures and guidelines and promotes the compliance of others. Job Title: Date Finalised: Date of review: Page 7  Using health related information only for its intended purpose and in accordance with the data protection act.  Ensuring confidentiality is maintained at all times and information relating to patient/users and personnel is used only in connection with authorised duties.  Promote and practice the highest standards of Infection Prevention at all times.  Assist with the maintenance of a clean and safe environment adhering to infection control policies procedures and best practice.  Assist and maintain a safe and hazard free area of work.  Act in a professional manner and adhere to the UHL uniform policy. Patient/Customer Service Responsible for ensuring that consistently high standards of customer service are delivered by:  Promoting privacy and dignity at all times whilst conducting duties.  Ensuring own actions assist with maintaining best practice and standards and provide an effective efficient and quality service. GENERAL This job description indicates the main functions and responsibilities of the post. It is not intended to be a complete list. You may be required to undertake other duties from time to time as we may reasonably require. You will be required to maintain compliance with all statutory and mandatory training requirements. The link to the Trust’s policies and procedures is: https://secure.library.leicestershospitals.nhs.uk/PAGL/SitePages/Home.aspx Safeguarding Job Title: Date Finalised: Date of review: Page 8 University Hospitals of Leicester is committed to ensuring the safety and wellbeing of anyone subject to abuse or neglect. The Trust works in partnership with other agencies to promote the welfare of children and adults and expects all staff to cooperate with partners in any safeguarding enquiry / investigation. As part of this all staff are expected to act and report any cases where there is suspicion of abuse or neglect taking place in accordance with local safeguarding policies and in accordance with UK law and values. All staff are required to undertake safeguarding training in accordance to their roles and responsibilities which will be outlined by your line manager on commencement of employment and then yearly through annual appraisal. Further information can be accessed via the Trusts safeguarding website or via the dedicated safeguarding teams. Find out more about working with us: https://www.leicestershospitals.nhs.uk/aboutus/work-for-us/ Job Title: Date Finalised: Date of review: Page 9 Post: Phlebotomist : 2 Criteria Essential Desirable Stage Measured at A – application I – Interview T – Test Commitment to Trust Values and Behaviours Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours Interview Training & Qualifications • Satisfactory level of general Education • Good standard of written and spoken English. • Demonstrates a commitment to further learning and development. • Educated to GCSE or equivalent in English and Maths Application / c.v. / interview Experience • Minimum of 1 year experience of working with the general public in a customer focused environment • Previous Phlebotomy experience Application / c.v. / interview Communication and relationship skills • Ability to deal effectively & empathetically with patients • Ability to communicate both formally and informally both orally Application / c.v. / interview Person Specification Job Title: Date Finalised: Date of review: Page 10 and in writing when dealing with people • Good communication skills/telephone skills. Analytical and Judgement skills • Awareness of security and Data Protection issues. • Knowledge of NHS policy and procedures. • Knowledge of safeguarding and mental capacity act. Application / c.v. / interview Skills • Basic pc skills • Ability to use Microsoft Office applications including email Application / c.v. / interview Planning and organisation skills • Self-motivated able to work independently • Ability to prioritise • Ability to work to strict deadlines • Pays attention to detail. Ability to remain calm and work under pressure. • Ability to use own initiative • Flexibility of