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Job summary

Main area
Oncology/Haematology
Grade
Band 4
Contract
Permanent: HOURS AND DAYS TO BE AGREED
Hours
Full time - 37.5 hours per week (DAYS AND TIMES TO BE AGREED)
Job ref
357-GR-059-26-QIA2346-C
Employer
United Lincolnshire Teaching Hospitals NHS Trust
Employer type
NHS
Site
Pan Trust
Town
Grantham
Salary
£28,392 - £31,157 per annum
Salary period
Yearly
Closing
24/08/2026 23:59

Employer heading

United Lincolnshire Teaching Hospitals NHS Trust logo

Macmillan Cancer Information & Support Assistant - Band 4

Band 4

We recognise that outstanding care can only be delivered through our people.  We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.

We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Our Group values guide everything we do. They are:

·       Compassionate - We care about people - Compassionate is the act of showing empathy, kindness, and respect to others, recognising their individual needs and circumstances. It involves listening, understanding, and supporting others in a way that makes them feel valued, safe, and cared for.

·       Collaborative - We work together as a team - Collaborative is working inclusively and respectfully with others to achieve shared goals. It involves open communication, valuing diverse perspectives, and building trust to create a supportive and effective team environment.

·       Innovative - We strive to improve - Innovative is the process of exploring new ideas, approaches, and technologies to improve care, services, and working practices. It involves creativity, curiosity, and a willingness to take risks in a safe and supportive environment.

If you believe in them too, then you are ready to join the ULTH team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.

Our Group Board have recently agreed a new vision statement – “Caring and building a healthier future for all” – stating their ambition for our Trust and the wider group to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

So, what is in it for you?

  • Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.

Types of flexibility could include:

  • Part-time - less than 37.5 hours per week.
  • Off-site/remote working - working from home or other sites for part or all the week.
  • Compressed hours – usually full-time hours but over fewer days or shifts.
  • Staggered hours – having different start and finish times.
  • Set shift patterns – to allow for predictability
  • NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
  • Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
  • Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.

In addition, there is more.

  • Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
  • Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
  • Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
  •  Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
  •  Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.

Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.

Job overview

We are looking for a compassionate, organised and proactive individual who is committed to delivering high quality information and support to people affected by cancer.  A  Macmillan Cancer Information & Support Assistant, is a patient facing role, providing direct support to people affected by cancer, offering personalised information and guidance.  The post holder will also act as an expert resource for health and social care professionals.

The post holder will work predominantly at our Macmillan Cancer Information & Support Centre in Grantham Hospital, however they will be required to work pan trust to meet the needs of the service.  As part of the  Macmillan Cancer Information & Support Service team, they will work closely Clinical Nurse Specialists and members of the Multi-disciplinary team.  

We are a small team of health care professionals who provide information and support to people affected by cancer in Lincolnshire.  We are looking for an enthusiastic, compassionate and proactive individual to work predominantly at our Macmillan Cancer Information & Support Centre at Grantham Hospital.

Main duties of the job

·  Provide comprehensive, high quality person centred support to individuals contacting the Macmillan Cancer Information & Support Service by assessing their practical, emotional and information needs along with signposting/referring to the most appropriate service.

·        In conjunction with the other team members of the Macmillan Cancer Information & Support Service assist in providing a comprehensive information service to ensure accessibility and equality of information and support for all people affected by cancer living in Lincolnshire.

·  To provide day to day running of the Cancer Information Centre. Assisting the Macmillan Cancer Information & Support Team in the planning, operational delivery and evaluation of the service

Working for our organisation

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

 

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment.  From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

 

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

 

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

 

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

 

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

 

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Detailed job description and main responsibilities

  1. To assist in meeting the information, emotional, practical and financial needs of any individual affected by cancer that attends or is referred to the Macmillan Cancer Information & Support Centre

 

  1. Perform holistic needs assessments, and the development of individual care plans, choosing the most appropriate approach to establishing the individual information and support needs of each service user.

 

  1. Provide individualised information and support (Macmillan Levels of Intervention 1,2 and 3) to clients face to face, written or by phone, in a format appropriate to their needs

 

  1. In appropriate cases, to plan and implement a relevant package of information and support, including written/verbal advice and supportive listening. This may include basic clinical information around diagnosis, treatments options and side effects in both written and verbal formats and may also involve advice on other issues such as benefits & travel

 

  1. To signpost individuals to services to assist them in coping with diagnosis, treatment, living with and beyond cancer and palliative disease

 

  1. Complete welfare benefit referrals for service users when appropriate

 

  1. Recognise when to seek help in meeting the individual’s information and support needs and refer appropriately to the Macmillan Cancer Information & Support Facilitators

 

  1. Handle sensitive queries from service users, colleagues, other Trust employees and outside agencies in an effective and sensitive manner.

 

  1. Develop and maintain good working relationships with members of multi-disciplinary teams and local support groups.

 

  1. Supervise and contribute to the collection of visitor statistics, maintaining accurate records on the data collection database and producing reports as required

 

  1.  Arrange health promotion & patient welfare events

 

  1.  Be responsible for supporting of the centre volunteer team

 

  1.  Maintain accurate stock records and order information materials for the centres

 

14.   Be responsible for ensuring information displays both in the centre and information points throughout the hospital are adequately stocked with appropriate information sources.

 

  1.  Produce information leaflets, posters and promotional material specific to the service

 

16.      To contribute to the overall development of the Macmillan Cancer Information &   Support Service

 

  1. Maintain accurate records/documentation of enquiries while respecting the right to patient confidentiality.  Any matters of a confidential nature including particular information relating to patients, their treatment and diagnosis, individual staff records must under no circumstances be divulged or made available to any unauthorised person(s).  It is the responsibility of all staff to be aware of their obligations in respect of the Data Protection Act 1998

 

  1. To ensure a 'team-working' environment and maintain an open, two-way communication network with the other team members of the Macmillan Cancer Information & Support Service

 

  1. Work on their own initiative & as part of a team whilst bearing the overall departments aims and responsibilities

 

  1. Identify/suggest new ways of working the Service

 

 

 

Person specification

Specific requirement

Essential criteria
  • Full UK driving licence with access to a vehicle.
  • This role is pan trust working so travelling to Lincoln and Boston centres will be required

Qualifications

Essential criteria
  • NVQ Level 3 or equivalent level of demonstrable experience, plus additional short courses or training to diploma level or equivalent
  • Communication skills training
Desirable criteria
  • Cancer Specific Training/Courses

Previous Experience

Essential criteria
  • Previous experience of interaction with patients and their representatives.
  • Experience of multi-disciplinary working
  • Experience of managing own workload within a team setting.
Desirable criteria
  • Previous experience of contact with individuals affected by a cancer diagnosis
  • Previous experience of managing volunteers
  • Experience of delivering health promotion activities.
  • Experience of using ULHT IT systems
  • Experience of providing information & support to patients

Knowledge & Skills

Essential criteria
  • Knowledge of cancer and its impact on the individual and their families/carers
  • An understanding of the importance of providing clear accessible information for people affected by a life limiting disease
  • Fully conversant with word processing, spreadsheet and database software packages
  • Understanding the NHS infrastructure and terminology
  • Understanding the roles and skills of the members of the multi-disciplinary team.
  • Ability to work collaboratively with health and social care professionals.
  • Excellent verbal and written communication skills.
  • Ability to engage with members of the public to provide appropriate and relevant information.
  • Ability to work with emotional resilience, honesty, integrity and empathy toward others.
  • Ability to work with constant interruptions from telephone calls and visitors coming into the Centre
  • Ability to work flexibly to meet the demands of the service
  • Ability to work unsupervised for long periods of time using a high level of initiative
  • Ability to evidence/demonstrate key values and excellent behaviors in line with the Trust framework: • Compassionate • Collaborative • Innovative
Desirable criteria
  • Knowledge of Holistic Needs Assessment
  • Knowledge of signposting to appropriate services
  • Understanding of user involvement in developing services
  • A willingness to undertake personal development.
  • Evidence of speaking to groups

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthBronze Trailblazer by Race Equality MattersHappy to Talk Flexible WorkingOne Workforce Lincolnshire ICS

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Beverley Flockhart
Job title
Macmillan Information & Support Service Lead
Email address
[email protected]
Telephone number
01522 573799
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