Detailed job description and main responsibilities

·     To arrange translation services, in liaison with the appropriate departmental manager, as required. This may include foreign language &/or sign language translation. Ensure that such services are available for the period of patient attendance &/or admission as appropriate.

·     To maintain an efficient system for the tracking of healthcare records and X-rays. This includes ensuring patients’ records are available to clinical staff as required in adherence with the Trust Medical Records Policy. This may include receiving discharge summaries, histology reports etc. and preparing them and patients’ records for review by clinicians. The postholder will keep the computer tracking system updated, ensuring that any medical notes in your possession are kept in numerical or alphabetical order and that they are kept in a non-public area and that all patient documentation is filled in patients’ notes &/or transferred to appropriate ward, medical records &/or other departments as required.

·     To liaise with Clinical Coding Department to ensure that medical records are accurately and promptly coded following all admissions.

·     To liaise with partner organisations to assist facilitate the treatment of patients. This includes liaison with primary, secondary and tertiary care providers. Ensure that comprehensive demographic and waiting list information is recorded &/or provided at the point of receipt of referral or transfer to the partner organisation to warrant that patients are treated in accordance with elective waiting time standards.

·     To liaise with Cancer Services MDT Coordinator(s) to ensure that all patients with suspected/confirmed malignancy are treated in accordance with Improving Outcomes: A Strategy for Cancer/Cancer Reform Strategy.

·     As appropriate, to notify GPs via telephone, email and or other communication methods of attendance outcomes and diagnostic results. To liaise with GP practices to ensure that patients have received all appropriate treatment and are fit, willing and able to attend for treatment.

·     Liaise with clinical/diagnostic teams to ensure that all diagnostic appointments are booked within an appropriate timescale and results are available.

·       The post holder will have access to patient information and as such will be required to always maintain confidentiality.

·       To be proactive in ensuring the highest possible levels of patient care for Renal Patients.

·       Provide information service for elective patients (including distressed and anxious patients/relatives as required). Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.

·       Actively seek opportunities to continually develop oneself, consistent with lifelong learning and in line with professional bodies continuous professional development requirements

·       To have responsibility for health, safety and welfare of self and others and to always comply with the requirements of the health and safety regulations.

·       To always ensure confidentiality, only releasing confidential information obtained while employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.

·       To comply with the Trust’s non-smoking policy.

·       To be aware of and comply with the policies of Groups of St George’s University Hospitals NHS Foundation Trust and Epsom and St Helier Health Group.

·       Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.

The post holder will undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined, subject to the provision that appropriate training is given and that wherever possible significant changes of a permanent nature shall be mutually agreed and incorporated into the job.

Collaborates with:

a.    Haemodialysis Matrons

b.    Renal TRI Management Team

c.     Renal Operational Management Team

d.    Renal service staff including commercial partners

e.    Transport Engagement Officer

f.      Hospital/Trust Staff

g.    Quality & Risk Management

h.    Service Users

i.      Colleagues and Office Based staff