Job summary
- Main area
- Admin
- Grade
- Band 4
- Contract
- 12 months (12 month fixed term)
- Hours
- Full time - 37.5 sessions per week (Monday - Friday ( 09:00am -17:00pm ))
- Job ref
- 199-8266009-NA-B
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Croydon University Hospital
- Town
- Croydon
- Salary
- £33,262 - £36,027 per annum inc HCAS (Outer)
- Salary period
- Yearly
- Closing
- 18/09/2026 23:59
Employer heading
Pathway Coordinator
Band 4
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
An exciting opportunity has arisen for a Band 4 Patient Pathway Coordinator to join the Gastroenterology and Hepatology team within POD 3.
As our services continue to evolve, with new and innovative pathways being introduced across Hepatology and Liver services, we are seeking a motivated and organised individual to play a key role in supporting patients throughout their healthcare journey.
The successful post holder will work predominantly with the Hepatology and Liver team, while also providing administrative support across the wider Gastroenterology service as required.
Working as part of a multidisciplinary Point of Delivery (POD) team, the Patient Pathway Coordinator will provide proactive and comprehensive administrative support to ensure patients progress smoothly through their pathway from referral to discharge. The post holder will be responsible for coordinating appointments, managing waiting lists, monitoring pathway milestones, and ensuring that patient care is delivered in a timely and efficient manner.
As a key point of contact for patients, families, clinicians and colleagues, the post holder will provide excellent customer service and help ensure a positive patient experience by supporting all administrative aspects of care.
This is an excellent opportunity for an enthusiastic individual who enjoys working in a fast-paced environment and is committed to delivering high-quality administrative support within a patient-centred service.
Interview Date: TBC
Main duties of the job
The post holder will act as the main point of contact for all administrative matters relating to patients’ pathways of care. They will work as part of a multidisciplinary team, providing expertise in the proactive management of patient pathways from referral through to discharge, ensuring processes run smoothly and efficiently.
The post holder will also be responsible for supervising and allocating work across the POD (Point of Delivery) team. They will promote high levels of patient and clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact.
In line with Trust standards, the post holder will follow Standard Operating Procedures (SOPs) to ensure all aspects of the role are carried out accurately and within agreed timescales.
Working for our organisation
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.
If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification**
Person specification
Qualifications
Essential criteria
- NVQ Level 4 in Business Administration/Customer Care or equivalent experience
- Educated to GCSE/ O level or equivalent including Grade C or higher in Maths and English
- Understanding of 18 Week RTT pathways and targets
- Understanding of Cancer waiting time rules/target and performance indicators
- Excellent Written and verbal communication skills
- Exceptional Customer Service skills
Desirable criteria
- Evidence of on-going continuous personal development (CPD) and training
- NHS / Health Care Experience
- Proficient in Microsoft word packages
Experience
Essential criteria
- Knowledge of healthcare administrative systems and processes (Experience of scheduling outpatient appointments and/or admissions)
- Experience of using full range of IT systems and patient data systems (including advanced understanding of MS Office packages, Cerner/ERS trained)
- Knowledge of NHS patient pathways - RTT & Cancer
- Experience of prioritising own workload
Desirable criteria
- Experience in working in a multi-disciplinary environment
Skills
Essential criteria
- Evidence of being a team player
- Example of Confidentiality
Desirable criteria
- Experience of customer service in a multi-cultural environment
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Patricia Correa-Jimenez
- Job title
- Interim Service Delivery Manager
- Email address
- [email protected]
- Additional information
02084013000 extn 4423
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