Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Fixed term: 6 months (Full time)
- Hours
- 37.5 hours per week (Fulltime)
- Job ref
- 199-8257345-NA
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Croydon University Hospital
- Town
- Croydon
- Salary
- £33,262 - £36,027 pro rata, per annum, incl. HCAS (outer)
- Salary period
- Yearly
- Closing
- 25/09/2026 23:59
- Interview date
- 09/10/2026
Employer heading
Macmillan Patient Support Officer
Band 4
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
The Macmillan Nursing Support Team and the Macmillan Centre are looking for an experienced and dynamic new colleague to join our growing services supporting the people of Croydon affected by cancer.
The purpose of the role will be to support patients through their cancer pathway and beyond; to navigate the complex health and social care system during this time.
As a Macmillan Cancer Patient Support Officer, you will have direct contact with people affected by cancer, offering emotional, practical and financial information and support.
You will work flexibly, being visible and accessible to those who access the services. You will provide support face to face, over the phone, via email, letter and text.
Join us and we will provide a comprehensive induction programme, including, training and insight visits. We also fully support long term access to both in-house and external training. Supervision is fully supported and in addition to this you will have regular support sessions with the team and your peers.
We recognise that this can be an emotionally challenging role and we actively encourage access to wellbeing support sessions.
Main duties of the job
Macmillan Patient Support Officer - Band 4
6 Months Fixed Term Contract (FTC) Fulltime, 37.5 hours per week
The purpose of the role will be to support patients through their cancer pathway and beyond; to navigate the complex health and social care system during this time. Care Coordination is the joining up of services, coordination, information and communication between caregivers, treatment providers, those living with and beyond cancer and their families, that creates a seamless experience of care (NHS Improvements, 2011).
The post holder will support both the Clinical Nurse Specialist (CNS) Team and the Macmillan Information & Support Centre Team in providing exemplary personalised cancer care.
The post holder will be required to coordinate with appropriate services to maximise the delivery of the cancer pathways, thereby improving the quality and experience for patients and their carers.
Working for our organisation
Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.
CUH provides more than 100 specialist services and is home to the borough’s only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.
Our experienced staff take care of people of all ages across the borough of Croydon.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.
Join us and be a part of the team that is making Croydon proud.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Person specification
Education
Essential criteria
- Educated to GCSE level
- Educated to NVQ Level 4 or equivalent level of knowledge / experience in the healthcare environment
Desirable criteria
- Willingness to undertake further education and training applicable to the role including diploma and degree level study.
Knowledge
Essential criteria
- Understanding of medical terminology
- Good working knowledge of Word, Excel and PowerPoint
- Mentions cancer in their application
Desirable criteria
- Working knowledge of CERNER
- Knowledge of Macmillan
- Knowledge and experience of office management, systems and practice
Experience
Essential criteria
- Proven experience as a medical secretary/ clinical administrator/coordinator or clinical support worker in a health service environment
- Experience of working with complex and sensitive issues on a day to day basis, including contact with patients who may be distressed and have barriers to understanding.
- To be able to effectively communicate across different care settings/ care providers.
Desirable criteria
- Experience working in NHS acute trust and/ or multidisciplinary workforce
- Experience of cancer services
Skills
Essential criteria
- Excellent communication skills (oral and written)
- Able to work as part of a team
- Able to demonstrate initiative and flexibility
- Able to work under pressure
Desirable criteria
- Enthusiastic and willing to learn
- Minute taking
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Estelle Le Galliot
- Job title
- Macmillan Centre & Personalised Care Manager
- Email address
- [email protected]
- Telephone number
- 020 8401 3441
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