Job overview

Band 3 Healthcare Support Worker – Higher Level

Croydon Health Services NHS Trust

Join Us as a Healthcare Support Worker – Make a Real Difference Every Day

Are you looking for a role that is both rewarding and varied? As a Healthcare Support Worker – Higher Level, you will be at the heart of patient care, supporting people through some of their most vulnerable moments.

You will play a vital role in delivering high‑quality, compassionate care by supporting patients with:

• Personal care
• Mobility
• Mealtimes
• Toileting
• Recording vital observations such as temperature, pulse, and respiration

Your contribution will directly support patients’ recovery and wellbeing, helping us deliver safe and effective care every day.

We recognise that healthcare work can be challenging. The role can be fast‑paced and will involve providing intimate personal care. However, it is also highly rewarding, and you will be supported by a dedicated multidisciplinary team who value your commitment, resilience, and compassion.

Please note:

• We are currently unable to provide visa sponsorship for this role.
• The Trust is unable to offer sponsorship once right to work expires.
• For training and operational reasons, applicants must have at least 12 months remaining on their visa at the start of employment

Selection Process

• You will be required to undertake a literacy test as part of the recruitment process, those who pass the assessment will be invited to interview.

Interview Dates

• Tuesday 5 May / Thursday 7 May

Please ensure you are available on at least one of these dates.

Main duties of the job

Areas of Work & Shift Patterns

Emergency Department

• 08:00 – 20:30 / 20:00 – 08:30

Operating Theatres

• First 6 months (Monday–Friday):
  • 08:00 – 17:00 / 09:00 – 19:00
• After 6 months:
  • Rotation across long day shifts and night shifts
  • Across 7 days a week

Clinical Wards

• 07:30 – 20:00 / 19:30 – 08:00

Induction: First 2 weeks: Monday to Friday 08:00 – 16:00 (NOT flexible)

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.

If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.