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Job summary

Main area
Volunteer Services
Grade
Volunteer
Contract
Voluntary
Hours
Part time - 4.5 hours per week (minimum)
Job ref
199-VOLUNTEER-SEP-2026
Employer
Croydon Health Services NHS Trust
Employer type
NHS
Site
Croydon University Hospital
Town
Croydon
Salary
N/A
Closing
14/09/2026 23:59
Croydon Health Services NHS Trust logo

Hospital Volunteer

Volunteer

Job overview

Hospital Volunteer

We welcome Volunteers to Croydon Health Services as a way of involving local people in the day-to-day running of our services. Offering them the opportunity to contribute to patient care in ways which may not be available through the conventional NHS. There are many rewards, from meeting new people through to being able to enjoy the experience of giving. Many visitors/patients to the hospital are vulnerable and in need of assistance in many different ways. Being able to show consideration, empathy and kindness for others, may bring balance, perspective and fulfillment to your own life.
 
Volunteering at Croydon Health Services is a fantastic way to support your local hospital and we have lots of different opportunities for volunteers to get involved (No experience is necessary). All our roles are non-clinical, but most are patient-facing and all focus on improving patient experience by supporting our patients, their families and staff. Whether you want to volunteer at Croydon University Hospital, Purley War Memorial Hospital or at one of our community sites, everyone can make a difference by becoming part of the CHS volunteer community.
 
We recognise the valuable life experiences, skills and qualities that volunteers bring to the roles they support. Our volunteers complement the work of our paid staff and our vision is to be the best place to volunteer; growing our volunteer team and continuing to represent the diversity of the communities we support. Some people even benefit from learning new skills, which can be added to their CV, which can help people who are looking to return to work. Evidence for future employers of regular volunteering experience for six months or more can be helpful to those returning to work after a long gap.
 
 

Main duties of the job

We are currently seeking volunteers in the following roles:
· Wayfinders – meeting and greeting visitors
· Ward support
· Basic Administrative tasks
· Various Ad-hoc roles
 
We ask for a minimum weekly commitment of four and half hours (i.e. one session) but this can vary according to specific volunteer roles. We aim to be flexible and find a shift that suits you including evenings and weekends. When completing your application, please state clearly the role(s) you are interested in, the skills and experience you have to support this and the days/times you are available to volunteer. This needs to be noted in the ‘Supporting Information’ section. If this section is not completed, we will be unable to progress your application.
 
Following submission of your application form, if you meet our criteria you will be invited to an Information session on Tuesday 22nd September 2026. This will give you an opportunity to hear more about the opportunities available and to ask any questions that you have about volunteering at the Trust. You will then be invited to an Interview. These will be held on the 23rd, 24th and 30th September.
 
If you are successful at interview stage you will commence your mandatory checks which include DBS (Disclosure & Barring Service) clearance and Occupational Health clearance and you will be invited to attend our Induction Day.
 
Key Dates
Information Session -  Tuesday 22nd September 2026, Austen Seminar Room, Shirley House, Croydon University Hospital.
Interview Date - Wednesday 23rd, Thursday 24th and Wednesday 30th September 2026.  These will be held in the Main Reception Volunteer Hub.
Induction Date - Tuesday 20th October 2026, in the Worship Centre behind the Woodcroft Wing, Croydon University Hospital.
 

Before submitting your application, please ensure that you are available to attend all of the dates listed above. Attendance at every session is mandatory, as these sessions are a required part of the hospital’s volunteer onboarding process.

Unfortunately, we are unable to offer alternative dates or individual catch-up sessions. The information covered is essential and forms a legal requirement for completing your volunteer application.

If you are unable to attend any of the scheduled sessions, we kindly ask that you wait and apply for a future intake when you are available. Please note that if you do not attend all sessions, your application will be withdrawn.

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

These include:

• Croydon University Hospital

• Purley Hospital

• Community bases at Purley, Sanderstead, Broad Green and Woodside

Detailed job description and main responsibilities

Essential criteria

  • Lives in Borough of Croydon
  • Aged over 18 years
  • Able to commit to volunteering for 4.5 hours per week for at least 6 months.

Person specification

Requirements

Essential criteria
  • Age over 18
  • Lives in Borough of Croydon

Requirements

Essential criteria
  • Can commit to a minimum of 4.5 hours per week
Trust IDCapital Nurse, LondonNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveImproving working livesDisability confident committedDisability Advice Line

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Zoe Gilchrist
Job title
Volunteer Services Officer
Email address
[email protected]
Telephone number
0208 401 3435
Additional information

Please note I only work Tuesdays and Thursdays (8am-4.30pm)

 

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