Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent: moving from fixed term to permanant
- Hours
- Full time - 37.5 hours per week
- Job ref
- 334-NCL-7785434-MU
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Maudsley Hospital
- Town
- Denmark Hill
- Salary
- £33,094 - £36,195 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 01/04/2026 08:00
Employer heading
Senior Administrator - Eating Disorders Day Care Band 4
Band 4
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
Would you like to join a progressive, award winning, multi-disciplinary team. The Eating Disorder Enhance Treatment Service and Outpatient team is internationally renowned for providing best practice, evidence-based care for adults with the full range of eating disorder difficulties.
We would like to invite applications for the exciting opportunity of a 12 month fixed-term contract working as Team Administrator for the both the Eating Disorders Outpatients Service and the Enhanced Treatment Team at Maudsley Hospital.
As one of the senior administrators for the team you will be providing front line administrative support to the teams. This includes appointments, data entry, activity recording, communication with patients and carers, and clinicians.
Main duties of the job
As one of the senior administrators for the team you will be providing front line administrative support to both the Outpatients, Day Care service and Enhanced Treatment teams. This includes appointments, data entry, activity recording, communication with patients and carers, and clinicians.
Working for our organisation
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer
Some of our benefits are highlighted here:
• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
• Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
• Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
• Car lease, our staff benefits from competitive deals to lease cars
• Accommodation, our staff benefits from keyworker housing available which is available on selected sites
• NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
• Counselling services
• Wellbeing events
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Childcare vouchers
• Staff restaurants
Detailed job description and main responsibilities
1. Department Administration duties:
Provide administrative support to all the Outpatients Department staff, including ordering of supplies and equipment for a wide range of activities, allocating appointments for activities, managing room bookings, ensure required reports, audits and any other required documentation is completed on time ensuring excellent communication with all units on site.
2. Meetings
Provide administrative support to team and departmental meetings, including timely distribution of agenda and papers, taking of accurate minutes, and following up on action points.
3. Finance:
Manage petty cash floats Reconciling this frequently, ensuring all expenditure is authorised. Administer the patient’s therapeutic earnings scheme.
4. Communication and I.T.
Design and maintain appropriate databases as required ensuring department activity is accurately recorded. Maintain relevant distribution lists.
5. Health & Safety:
Complete weekly environmental checklists, arrange alarm checks and fire evacuations, ensure any actions required to maintain health & safety are completed in a timely manner to ensure the department complies with all applicable legislation.
6. Personal Development:
Undertake any training opportunities required to develop skills to improve the service or for personal development as identified through the appraisal process.
7. Supervision
Part of this role will be to supervise the Band 3 administrators, this entails meeting them on a weekly basis to support them is their own role along side their monthly supervision where you will guide them with their career progression.
Person specification
Qualifications
Essential criteria
- NVQ level 3 or relevant academic education or equivalent experience covering the range of skills and knowledge required.
Desirable criteria
- Formal qualification in administration or related area.
Experience
Essential criteria
- Experience of working in an office and communication with a range of staff and service users.
- Experience of customer focused roles requiring good communication skills.
Desirable criteria
- Experience of working with other health care professionals
- Experience of using NHS IT systems such as E-roster, Planet FM, E-pjs and Trac.
- Experience of completing risk assessments
Knowledge/Skills
Essential criteria
- Excellent communication skills both written and verbal.
- Ability to think and plan ahead using own initiative.
- Knowledge in a range of admin procedures.
- Ability to problem solve
Desirable criteria
- Knowledge of Risk assessment processes.
- Knowledge of finance procedures.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Lisa Skeffington
- Job title
- Business Manager
- Email address
- [email protected]
List jobs with South London and Maudsley NHS Foundation Trust in Administrative Services or all sectors