Job overview

The post holder will be carry out a range of specific activities in the support of the Radiotherapy department, Oncology clinics and wards within Women’s Services providing an efficient administrative and clerical support service in line with service requirements. The post holder will also provide a quality reception service for all users of the Outpatient based services and the Trust

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway. The post holder should be able to cross cover within Women’s Services Department and to work shift patterns.

Main duties of the job

1. Collect data as required to assist with audits of service provisiontaffing huddle within the unit
2. Ordering stationary following training in the use of PECOS
3. Support with restocking admin stores when they arrive on the ward
4. Ensure that all patients and colleagues are treated courteously at all times in line with customer care standards and Trust values
5. Maintain excellent communication between patients, nursing staff, clinicians and other members of administrative and multi-disciplinary team at all times
6. Participate proactively in projects and service improvements as required
7. Assist with induction programmes for new staff within department
8. To contribute to the production and updating of patient information and other useful resources
9. Completing outcomes on internal systems to record patient appointments ensuring trust income.
10. To present a professional image at all times to ensure that good communication and customer service is maintained with all patients and colleagues
11. To provide a customer focused service to patients and be able to communicate effectively and appropriately with patients and all levels of staff
12. To participate and be pro-active within team/ward meetings within the To ensure that all complaints or patients issues are escalated to the Team Leader in charge in a timely fashion including those resolved by the post holder

For other duties see Detailed job description and main responsibilities

Working for our organisation

North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Take a tour of our hospital here