RFL Property Services (RFLPS) is a wholly owned subsidiary company of the Royal Free London NHS Foundation Trust (the “RFL Group”). We work in partnership with the RFL Group and multiple other NHS organisations to support and promote good clinical outcomes, enhance patient experience, and enable staff to deliver world class care.

 

Our vision is simple yet ambitious: to transform the way healthcare estate and operational services are delivered within the NHS and connect people who care through world class spaces.

 

Since incorporation in 2018, we have grown rapidly, currently managing a portfolio of over 120 properties and delivering services across multiple NHS Trusts. We have been recognised for our efforts in the industry by winning IHEEM and Building Better Healthcare Estates & Facilities Team of the Year and gaining ISO accreditation for several of our services.

 

The Royal Free London NHS Foundation Trust, our “parent” Trust, is one of the biggest NHS Trusts in the UK, delivering care to more than 2 million people a year through our 4 main hospital sites Barnet, Chase Farm, Royal Free and North Middlesex Hospital. 

 

RFL Property Services offer Wholly Owned Subsidiary Terms and Conditions and the RFL Group Terms and Conditions (Agenda for Change) do not apply to this vacancy.

 

 

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Job overview

Retail Catering and Shop Supervisor, under the direction of the Retail Catering and Shop Manager, will be responsible for the day-to-day supervision, food preparation, food cooking, control, discipline and welfare of the retail café, retail shop facilities and occasional related hospitality activities within the Chase Farm Hospital site, based in Enfield, North London, which are under the direct management of RFLPS.

 

With primary responsibilities over food preparations, cooking and cleaning, the postholder will ensure that high standards of food preparation, cooking and customer care are achieved and that customer satisfaction levels are maintained by ensuring that the customer is served meals of good quality in a good quality environment. Responsible for ensuring that all food service operations remain compliant with all current Food Hygiene legislation and compliance, and that principles of HACCP are adhered to at all times.

The restaurant facility serves staff and visitors to the hospital and local area and requires strong operational leadership with customer experience. The post holder will be required to oversee the day-to-day service operations, ensuring that the appropriate resources are in place to ensure all customers have a positive experience.

Main duties of the job

Responsible for the day to day supervision of the retail catering and shop services, ensuring high standards of food safety and HACCP are achieved and maintained at all times with focus on safety, quality, cost and delivery of offerings.  

Responsible for the organisation day-to-day work planning and resource deployment within the retail catering and shop services, ensuring that rotas are staffed at the appropriate level and within the financial limits.

Devise staff rota or additional staffing provisions, in consultation with the Catering Retail and Shop Manager where appropriate.

Assist in ensuring cost effective assignment and delegation of work within set time scales in accordance with available the operating hours.

Primarily oversee and conduct food preparation, cooking and cleaning activities, whilst assisting the Retail Catering and Shop Manager in ensuring that proper and adequate numbers of staff are rostered for duty and ensuring best use of people resources.Monitor and maintain full compliance with the catering departmental codes of practice and equipment manual guidelines, including monitoring, auditing, feedback and verify that all HACCP and procedure documents are properly completed and stored.

Understand the agreed standards and standard operating procedures to ensure standards are met.

Investigate and respond positively to complaints, put in place effective remedial action and processes where appropriate, then document and report to management.

Working for our organisation

• Competitive salary offering
• 25 days annual leave + public holidays
• NEST Pension - 6% employer pension contribution
• Access to NHS non-contractual benefits
• Life Assurance (4 times of annual salary)