Job overview

Important Sponsorship Information for this post: We are unable to offer a certificate of sponsorship for this post.

• To act as the first point of contact, by greeting, welcoming and directing service users, parents/carers, staff and outside agencies either face to face or via the telephone. 
• Notifying the appropriate staff and ensuring clients are met within a timely fashion.
• Maintain security and telephone communication systems.
• Managing use of clinical space within the building. 
• Oversight of building maintenance.

Important Sponsorship Information for this post: We are unable to offer a certificate of sponsorship for this post.

Main duties of the job

• Manage all visitors, including clients and parents/carers who may be distressed to Bexley CAMHS in person in an appropriate and courteous manner.
• To operate the main switchboard, receive messages and take responsibility for the accurate recording and delivery of messages to the appropriate person.
• Manage building maintenance by booking jobs via the Trust’s maintenance contractors and ensuring these are dealt with within the agreed timescale.
• Oversight of all room bookings via a computerised system ensuring clinical space is available at all times.
•  To scan daily correspondence and distribute/disseminate as necessary.
•  Record and handle incoming and outgoing deliveries.
•  Call emergency services if an incident occurs.
•  Use of RIO database to ensure clients are directed to the correct clinician.
•  Book/cancel clinical appointments for teams as instructed
•  Operate an in/out security system for staff, clients and visitors.
•  Ensure that the Waiting Room is being maintained to a high standard
• Undertake any other duties which may be required in discussion with your Admin Manager
• Order and manage the availability of water for clients/visitors in the reception area.

Working for our organisation

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families.  This is strengthened by our new values:

• We’re Kind
• We’re Fair
• We Listen
• We Care