Job overview

The Accounts Receivable Manager is responsible for leading and delivering an efficient and comprehensive accounting and credit control service, covering Overseas and Private Patient income streams. The role has direct management responsibility for a team of Credit Controllers, Billing Officers, and a Deputy Manager, ensuring high performance, accountability, and continuous development.

The post holder will play a key role in supporting the wider objectives of the Trust by driving effective debt reduction, strengthening income recovery processes, and ensuring income is billed accurately and collected within agreed timeframes.

In addition to operational leadership, the role requires active involvement in training, supporting, and advising both finance and non-finance colleagues to improve income awareness & compliance

The Accounts Receivable Manager provides a critical customer-focused function by analysing, investigating, and resolving complex financial and debt-related queries. Clear, professional, and confident communication is essential when liaising with internal stakeholders, patients, and external customers to resolve issues efficiently and maintain positive working relationships.

Main duties of the job

Managing the workload & processes of the Accounts Receivable function and providing a professional customer focused service for two separate NHS Trusts - London North West Healthcare University NHS Trust & Central London Community Healthcare Trust..

Ensure that procedures and timetables are followed for invoicing and credit processing, providing timely management reports and ensuring the completeness of the credit control process – including managing levels of debt outstanding & what consider relevant actions to taken in areas of dispute.

Provide extensive operational support to the Trust in managing its Income position by ensuring that invoices are raised in timely manner and debts are paid promptly, managing issues that have been escalated up as a result of non-payment and maintaining key relationships with internal and external stakeholders.

Required to design new processes and support the Head of Transactional Finance on the identification of improvements to systems that will make the service more efficient and streamlined.

Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

•             Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

•             St Mark’s Hospital: an internationally renowned specialist centre for bowel disease

•             Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

•             Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. 

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.