Job summary
- Main area
- Acute Medicine
- Grade
- NHS AfC: Band 3
- Contract
- 6 months (Fixed term 6 months (with the possibility of extension))
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-RFL-7299279
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Free Hospital
- Town
- Hampstead
- Salary
- £31,554 - £33,270 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 04/05/2026 23:59
Employer heading
Band 3 Ward Administrator
NHS AfC: Band 3
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
Click here to view our video Welcome to the Royal Free
Royal Free London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.
Job overview
An exciting opportunity has arisen for a dynamic and proactive Ward Administrator to join our ward clerk team that work across Acute, General and Geriatric Medicine.
The ward administrator is responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward's multi-disciplinary team, patients, relatives and their carers.
If you have a good eye for detail, are an adaptable team player and a flexible, proactive administrator who wants to make a difference for our patients then we look forward to hearing from you.
This will be a 6 month fixed-term contract initially, with the possibility of extension.
Main duties of the job
To provide a front of house reception service for patients or relatives arriving on the ward/unit, welcoming all visitors and directing as appropriate.
Answering telephones, ensuring bed boards are up to date, transport bookings, to provide weekly and monthly ward activity figures, filing patient records, to provide a confidential and high standard general administrative support to the ward/unit, to ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time, to sort out incoming/outgoing post and distribute or act as necessary and any other ward clerking responsibilities. Ordering stationary and ward furniture/equipment as required.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across four main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk
Detailed job description and main responsibilities
Please see attached Job Description for more information about this role and working at Royal Free London NHS foundation Trust
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrate ability to meet the Trust Values
Educational and Professional Qualifications
Essential criteria
- NVQ Level 3 or equivalent relavant experience
Experience
Essential criteria
- Experience of working in a public/customer service/patient facing role
Desirable criteria
- Experience of working with Cerner or similar electronic Patient Administration Systems
- Previous work experience in a healthcare setting
Skills and Aptitudes
Essential criteria
- Clear and concise verbal and written communication skills
- Ability to use initiative and problem solve, in a busy clinical environment
- Good level of computer literacy skills including typing, data entry and Microsoft Word, Excel, and databases
- Flexible and adaptable to the changing needs of the service
- Ability to work within a multidisciplinary team
- Time Management and organisational skills
Personal Qualities and Attributes
Essential criteria
- Sympathetic attitude to patients and relatives who may be extremely distressed or anxious
- Excellent interpersonal skills with the ability to relate to people at all levels
- The ability to manage conflict and identify where escalation to senior staff is necessary
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- David Ratcliffe
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 020 7794 0500
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