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Job summary

Main area
Facilities
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
391-RFL-8045603
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Royal Free Hospital
Town
Hampstead
Salary
£34,186 - £37,389 per annum inclusive of HCAS
Salary period
Yearly
Closing
19/07/2026 23:59
Interview date
10/08/2026

Employer heading

NHS

Band 4 Domestic Team Leader

NHS AfC: Band 4

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Click here to view our video Welcome to the Royal Free

Royal Free London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.

 

Job overview

Ensure the delivery of a high-quality, patient-centered cleaning service, with performance and effectiveness measured against the Trust’s Facilities Management Key Performance Indicators (KPIs) and Core Standards.

Responsibility extends to all patient, staff, and visitor areas within the hospital, including the grounds, with the post holder expected to rotate across these areas.

The duty team leader will oversee the domestic service during weekends and bank holidays. Managing a very large staff group, the post holder will be actively involved in implementing all staff policies and procedures, guided by Standard Operating Procedures (SOPs) and reporting to the Domestic Manager for guidance.

This is a Monday to Friday position operating on a rota, with a combination of early shifts (07:00–15:00) and late shifts (13:00–21:00). Occasional weekend working may be required to meet service needs.
 

Please note that this role requires 100% on-site presence due to essential operational and business needs. Remote work or hybrid arrangements are not available for this position.

Please note if high volumes of applications are received the vacancy will close earlier than stated, you are advised to apply as soon as possible to avoid disappointment.

Main duties of the job

  • Audit the performance of the domestic operatives
  • Domestic department bleep holder, the nature of the requests will be unpredictable
  • Verifies Clocking time reports and other relevant time and attendance records and authorises for payment
  • Manage the authorisations for annual leave and other unplanned staff absence to ensure the roster operates with minimum use of bank staff.
  • Actively monitor sickness and absence of domestic operatives and implement the Trusts policy for sickness management in conjunction with the domestic manager, this will involve sick reviews
  • The recruitment and selection of domestic staff
  • Action and complete all relevant and operational cleaning requests
  • Ensure sufficient stock is requested, ordered, delivered and maintained for the domestic staff
  • Identify domestic operatives mandatory training needs are fully satisfied and undertake training of domestic staff in cleaning duties, floor care, COSHH and basic Health & Safety
  • To complete the induction and training of all new staff
  • Planning costed duty rosters and allocating work. All weekly rotas must be with in the agreed weekly budget and monitored
  • Responsible for the KSF development review process and appraising staff 

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts with over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation. 
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Education & professional Qualifications

Essential criteria
  • English Language to GCSE standard or equivalent
  • A levels, NVQ level 3 or equivalent

Experience

Essential criteria
  • Significant experience in a Junior Management/Supervisory role
  • Experience/understanding of Sickness & Absence and Performance & Conduct policies
  • Experience in the recruitment and selection process

Royal Free World Class Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Skills and aptitudes

Essential criteria
  • Must be able to work under pressure and respond well in emergencies
  • Excellent interpersonal skills
  • Standard Keyboard skills
  • Ability to undertake quality control and standard monitoring and setting

Personal Qualities & attributes

Essential criteria
  • Professional and smart appearance
  • Self motivated
  • A desire to be ‘best in class’ and make a difference

Others

Essential criteria
  • Flexible working approach

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Margaret Harris
Job title
Domestic Services Manager
Email address
[email protected]
Telephone number
02077940500
Additional information

Steven Packer

[email protected]

02078302390

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