Job summary
- Main area
- Retail
- Grade
- NLH: NLH 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (covering Monday to Sunday rota, including Weekends and Bank holidays)
- Job ref
- General Manager
- Employer
- North London Hospice
- Employer type
- Private Sector
- Town
- High Barnet
- Closing
- 14/04/2026 23:59
Employer heading
General Manager
NLH: NLH 5
Job overview
North London Hospice is a registered charity that has been caring for local people since 1984. We are committed to empowering patients with life limiting illnesses, supporting them to achieve the best quality of life possible. As well as our inpatient unit at Woodside Avenue, we work within the wider community including our Outpatient and Wellbeing services; our support to patients in their own homes; our Community Specialist Palliative Care services; and our Patient and Family Support teams, providing emotional and practical support to patients, their families and carers.
The North London Hospice (NLH) has multiple stores dotted around our boroughs and the Retail team are responsible for the management, maintenance and replenishment of all these stores. Raising over £1.6 million annually, the Retail team support the recycling of pre-loved items while playing a pivotal role in providing income generation to deliver the North London Hospice mission.
North London Hospice is seeking a dynamic and experienced General Manager to lead the High Barnet Furniture Shop, a key location within our retail operations. This role will manage all aspects of a busy charity shop, donation centre, and support for our logistics team. You will ensure that both retail and donation functions run smoothly, while driving sales, managing staff, and cultivating a positive volunteer culture.
Main duties of the job
Retail Shop Management
Donation Centre Management
Team Leadership
Health and Safety Compliance
Logistics & Fleet Management
Customer Collections & Volunteer Coordination
Financial Management
Stakeholder engagement
Key working relationships
Any other reasonable duties
Working for our organisation
As an organisation, we are committed to offering a healthy work/life balance, with accessible mental health support, an extensive range of lifestyle and health benefits and excellent training and development opportunities, and hence, we offer the following range of competitive benefits:
- Competitive rates of pay
- Generous annual leave
- Transfer of NHS pension scheme
- Pension - Employer contribution pension scheme
- Access to clinical supervision
- Fully funded Health Cash Plan
- Life Assurance cover
- Flexible/Hybrid Working
- A range of opportunities for professional learning and development
- Access to our 24/7 confidential Employee Assistance Programme (EAP)
- Travel incentives
- Family friendly and special leave
- A supportive and collaborative work environment
- Blue Light Scheme membership and carers’ discounts
- Social events throughout the year and much more…
Detailed job description and main responsibilities
Please review the attached job description and person specification for more details on the role and type of individual who would suit the post.
We reserve the right to interview candidates who are most suited to this post before the closing date.
North London Hospice is an equal opportunities employer and a proud member of the Disability Confident Employer Scheme. We value diversity, and we acknowledge that we currently have an underrepresentation from Black, Asian and Minority Ethnic people. North London Hospice job opportunities are open to all, and we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Person specification
Skills
Essential criteria
- General management experience
- People leadership
- Retail experience
- Strong understanding of health and safety regulations
- Experience working with customers
- Ability to manage stock, finances, and other resources effectively
- Training and developing teams
Desirable criteria
- Experience in not-for-profit
- Experience in charity
Employer certification / accreditation badges
Applicant requirements
Any applicant that does not meet the criteria as outlined in the NHS Bursary criteria cannot be considered at all. To meet these criteria you must have been ordinarily resident which is defined as (lawful and habitual residence through choice and for a settled purpose throughout the period concerned.). If the reason you have moved to mainland UK is wholly or mainly for the purpose of full time education you are not entitled to receive NHS funded support. However, you are entitled to occupy an NHS commissioned training place and should seek funding advice from your own Local Education Authority. If the reason you have moved to mainland UK is not wholly or mainly for the purpose of full time education you may be eligible for full bursary funding. Please seek advice from the NHS Bursary Department - www.nhsbsa.nhs.uk/Students.aspx
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Alex Mitchell
- Job title
- People Business Partner
- Email address
- [email protected]
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