Job overview

An exciting opportunity has arisen to work within our dynamic MSK Physiotherapy Hounslow, this for an Operational Support and System Administrator. A full range of training opportunities will be offered in order to support professional and personal development.

As well as job satisfaction in, we can offer a good salary, work life options arrangements, the opportunity to join the NHS Pension scheme, a minimum of 27 days’ annual leave and a variety of NHS discounts.

MSK Physiotherapy Service Hounslow in West London NHS Trust is dedicated to help patients manage their pain, improve their problem, prevent re-injury and promote health and wellbeing

The Operational Support and Systems Administrator is responsible for the day-to-day co-ordination and supervision of the borough-based MSK services administrative team and are required to work closely with the specialist administration roles in the total management of the Hounslow MSK services administration service, and the flexible deployment of staff to ensure work is prioritized and delivered to time scale.

You will deputise the Admin Manager on her behalf and will have overall responsibility for the supervisory Staff management and electronic systems (S1 booking, ERS and Health rosters).

Main duties of the job

To work closely with the business and clinical team/service managers in ensuring the efficient delivery, management and service improvement of business systems to support the delivery of high-quality frontline clinical services.

The post holder will co-ordinate a comprehensive administrative support service to the clinical teams and an efficient referral and appointment/visiting management system via the electronic patient database. Ensuring the provision of high-quality customer services in the interface between the patients, carers, primary care, secondary care, community care, social care and voluntary organizations.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m. 

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.