Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Job overview

The Digital Health Systems Administrator acts as the primary point of contact for the Digital Health Systems team, triaging and accurately logging support requests and coordinating their allocation to technical experts. The role provides essential administrative and operational support, maintaining documentation, managing contracts, assisting with AMS performance monitoring and producing KPI reports. It requires strong organisational skills, attention to detail and the ability to work effectively with clinical teams, suppliers and digital colleagues while supporting ISO 9001‑aligned quality management processes.

Main duties of the job

The role holder will be required to handle incoming and outgoing Digital Health System processes utilising the relevant spreadsheet or database to input the correct information regarding each system. A large portion of this role relates to the general administration of the Digital Health System department in terms of answering telephone queries, engaging with Trust staff who attend the department and gathering the necessary information from Digital Health System staff regarding incidents/Servicec Requests. This role also includes all aspects of the purchase ordering process. This role also covers the support to implementation of ISO9001/ISO13485 accreditation.

Due to the operational nature of the Digital Health Systems Team, postholders are required to work on-site on a full-time basis to ensure effective day-to-day service delivery and timely response to clinical needs. Working patterns will be agreed in accordance with the needs of the service and the organisational structure. Where applicable, staff may also be expected to participate in an on-call rota to support out-of hours service continuity.

Working for our organisation