Job summary
- Main area
- IT
- Grade
- Band 5 Bank
- Contract
- Bank
- Hours
- Flexible working - 0 hours per week
- Job ref
- 363-CP9159-Bank- WMS
- Employer
- East London NHS Foundation Trust
- Employer type
- NHS
- Site
- The Green
- Town
- LONDON
- Salary
- £15.33 - £20.24 Per Hour, Inclusive
- Salary period
- Hourly
- Closing
- 16/05/2025 23:59
Employer heading

Deskside Engineer – WINDOWS MIGRATION SPECIALIST
Band 5 Bank
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
**Window 11 Experience and knowledge essential **
The Deskside Specialist is a key member of the Deskside team. The postholder will be primarily responsible for managing and executing the migration of our Trust's computing devices from Windows 10 to Windows 11. This role requires a thorough understanding of Microsoft environments, excellent problem-solving skills, and a strong customer service orientation.
The post-holder will work closely with other teams within the department to resolve issues. The role incorporates customer care, vendor or relationship management, operations and communications co-ordination.
Main duties of the job
Conduct a detailed assessment of current hardware and software configurations toensure compatibility with Windows 11 requirements
•Plan and implement the migration process from Windows 10 to Windows 11 acrossvarious departments within the organisation
•Troubleshoot any issues arising during and after the migration, providing timely andeffective resolution
•Work closely with the Digital support team to ensure seamless communication andminimal disruption to end-users
•Provide technical support and guidance to users on new features and changesassociated with Windows 11
•Document all technical procedures related to the migration process, including issueresolution and post-migration support
•Maintain and update system documentation and inventory
•Participate in training sessions and workshops to enhance team knowledge andefficiency.
•Ensure compliance with company policies and data security requirements throughout the migration process.
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
Kindly refer to the job description and person specification that is attached to the vacancy profile.
Person specification
Qualifications
Essential criteria
- • A Level qualification or equivalent
Knowledge
Essential criteria
- • Desktop and Laptop PC’s
- • Other mobile technologies
- • Windows O/S environment
- • MS Office
- • MS Project & Visio
- • Active Directory (User/Computer Account management)
- • Mobile device management
- • Build/imaging software
- • Operation of helpdesk call logging software
Experience
Essential criteria
- • A minimum of 1 years’ experience in a customer services role providing both IT helpdesk and applications support services.
- • Experience of dealing with external suppliers or contacts.
- • Experience of supporting colleagues at different levels with IT issues
- • Experience of small to medium sized projects and project teams
- • Working on an ITIL based service desk
- • Experience of complaints handling
- Windows 11 experience
Skills
Essential criteria
- • Able to demonstrate empathy, understanding and ownership when receiving users issues
- • Strong communication skills at all levels, and able to inspire confidence
- • Strong problem-solving skills
- • Organised and attentive to detail
- • Systematic approach to problem solving
- • A clear logical thinker who works in a structured way
- • A questioning approach to issues and problems
- • Team Player
- • Numerate with analytical ability
- • Flexible in approach to work, must be flexible to work additional hours and weekends to support business operations
- • Good Microsoft Office, Word, Excel, Project skills
- • Resilient and able to handle complaints effectively
Effort and Environment
Essential criteria
- Physical Effort: • Requirement to use VDU equipment more or less continuously on most days
- • Required to work on the telephone for long periods
- Emotional Effort: • Pressured support environment
- • Dealing with complaints and escalations from various levels of staff
- • Working in a busy call centre environment, with a queue of outstanding callers
Personal Characteristics
Essential criteria
- • Comfortable working as part of a team
- • Self motivated
- • Ability to maintain good working relationships within and outside the Trust
- • Be able to identify own limits and ask for help
- • Ability to manage and cope with high levels of change
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hayley Harold
- Job title
- Senior Digital Administration Specialist
- Email address
- [email protected]
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