Crynodeb o'r swydd
- Prif leoliad
- Audiology
- Gradd
- Band 2
- Contract
- Parhaol
- Oriau
- Llawnamser
- Oriau cywasgedig
- Cyfeirnod y swydd
- 197-R-LC7331
- Cyflogwr
- Lewisham and Greenwich NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- University Hospital Lewisham, Audiology Department
- Tref
- Lewisham
- Cyflog
- £24,465 Per Annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 23/09/2025 23:59
Teitl cyflogwr

Audiology Administrator / Receptionist
Band 2
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Trosolwg o'r swydd
The applicant will be applying to work within the admin team in the Audiology Department at University Hospital Lewisham. The role will be split between reception duties and administrative duties. The admin team consists of four other team members at present and tasks / roles are split accordingly between each member of staff.
Prif ddyletswyddau'r swydd
Main duties include, amongst other things:
General reception duties. (checking in/out appointments, answering calls, managing post in/out etc).
Welcoming patients and creating a friendly and supportive atmosphere at the reception desk.
Supplying batteries and hearing aid replacement parts to patients where suitable.
A mix of general administrative tasks such dealing with waiting lists, monitoring waiting times, monitoring rotas and rosters and composing letters and sending letters/patient information for various parts of the service.
Gweithio i'n sefydliad
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
We are looking for the successful candidate to grow into the role over time as their learn our practices and systems. Other roles/responsibilities that will be expected over time will include some or all of the following:
Monitoring one of our three phone lines.
Monitoring the departmental shared inbox.
Waiting list management.
Stock ordering and management.
Data entry/patient registration.
Ear mould management.
Assisting staff with hearing aid warranty/reconditioning monthly.
Monitoring weekly rota/schedules for errors.
Monitoring and managing patient discharge list/correspondence
Organising interpreters for patients as/when requested
Restocking rooms/equipment.
Working with ENT administrative staff to allow for seamless working practices between each department.
Ensuring the smooth running of day to day practices and clinics in Audiology Department.
Monitoring Audiology and ENT long-waiting patients
Learning specifics administrative service operating procedures of each of our clinical services (vestibular, hearing and tinnitus)
Manyleb y person
Essential
Meini prawf hanfodol
- Experience working in and public facing admin role
- Educated to at least GCSE level
Meini prawf dymunol
- Can provide evidence of working well in an team
desirable
Meini prawf hanfodol
- Experience working an public-facing admin role in the NHS
- Experience using MS office / outlook etc.
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Application numbers
We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Dominic Allan
- Teitl y swydd
- Audiology Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07939832840
Rhestr swyddi gyda Lewisham and Greenwich NHS Trust yn Gwasanaethau Gweinyddol neu bob sector