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Job summary

Main area
Audiology
Grade
Band 2
Contract
Permanent
Hours
  • Full time
  • Compressed hours
37.5 hours per week (x5 days PW or x 4 days compressed hours (0800 till 1800))
Job ref
197-R-LC7331
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
University Hospital Lewisham, Audiology Department
Town
Lewisham
Salary
£24,465 Per Annum
Salary period
Yearly
Closing
23/09/2025 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

Audiology Administrator / Receptionist

Band 2

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

The applicant will be applying to work within the admin team in the Audiology Department at University Hospital Lewisham. The role will be split between reception duties and administrative duties. The admin team consists of four other team members at present and tasks / roles are split accordingly between each member of staff.

Main duties of the job

Main duties include, amongst other things:

General reception duties. (checking in/out appointments, answering calls, managing post in/out etc). 

Welcoming patients and creating a friendly and supportive atmosphere at the reception desk.  

Supplying batteries and hearing aid replacement parts to patients where suitable. 

A mix of general administrative tasks such dealing with waiting lists, monitoring waiting times, monitoring rotas and rosters and composing letters and sending letters/patient information for various parts of the service. 

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Detailed job description and main responsibilities

We are looking for the successful candidate to grow into the role over time as their learn our practices and systems. Other roles/responsibilities that will be expected over time will include some or all of the following:

Monitoring one of our three phone lines.

Monitoring the departmental shared inbox.

Waiting list management.

Stock ordering and management.

Data entry/patient registration.

Ear mould management.

Assisting staff with hearing aid warranty/reconditioning monthly. 

Monitoring weekly rota/schedules for errors. 

Monitoring and managing patient discharge list/correspondence

Organising interpreters for patients as/when requested

Restocking rooms/equipment. 

Working with ENT administrative staff to allow for seamless working practices between each department. 

Ensuring the smooth running of day to day practices and clinics in Audiology Department. 

Monitoring Audiology and ENT long-waiting patients

Learning specifics administrative service operating procedures of each of our clinical services (vestibular, hearing and tinnitus)

Person specification

Essential

Essential criteria
  • Experience working in and public facing admin role
  • Educated to at least GCSE level
Desirable criteria
  • Can provide evidence of working well in an team

desirable

Essential criteria
  • Experience working an public-facing admin role in the NHS
  • Experience using MS office / outlook etc.

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.

We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.

Documents to download

Apply online now

Further details / informal visits contact

Name
Dominic Allan
Job title
Audiology Manager
Email address
[email protected]
Telephone number
07939832840
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