Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 15 hours per week (Monday - Friday 17:00 - 20:00)
- Job ref
- 196-ESS1591-T
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- Wooden Spoon House
- Town
- London
- Salary
- £30,039 - £31,088 p.a. Inclusive of HCA (pro rata)
- Salary period
- Yearly
- Closing
- 26/06/2025 23:59
Employer heading

Security Officer
NHS AfC: Band 3
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
To provide a professional security service that will protect, advise, investigate and to act in the creation and maintenance of a safe and crime free environment for staff, patients and visitors.
To ensure that staff, patients and visitors are assisted, at all times and in any appropriate matters, in a manner that reflects positively on the Trust and the service.
candidates will have a SIA licence
The work location is: Wooden Spoon House, 5 Dugard Way, London, SE11
Main duties of the job
To provide a protective escort for patients, staff, or relatives between Trust buildings out-of-hours, or where there is a particular need. In relation to these requests, to assist in such a manner that reflects positively on the Trust and minimises any distress felt by potentially vulnerable persons. To assist, where reasonable, any request from management that supports the function of the department and/or assists in the effective delivery of patient care. To support the Support Services Shift Leader’s role within the department, giving all reasonable assistance and co-operation to the holder of that role, including any persons holding that role in a temporary or ‘acting’ capacity. To man the Trust’s reception desks as required and to ensure that by personal appearance, courteous attitude and professional manner that the officer reflects positively on the Trust. To ensure that all calls for assistance made through the emergency call service are dealt with immediately. Security staff should proceed as quickly as is reasonable to the scene of the incident and follow the incident through to the most satisfactory conclusion possible, requesting support from the emergency services where appropriate. To physically assist, where appropriate, patients, staff or visitors who are actively being assaulted on the Trust’s premises and to follow through these actions in accordance with the conditions laid out.
Working for our organisation
To be the leading national and international centre for the diagnosis, treatment and care of patients with heart and lung disease, creating and disseminating knowledge through research and education
Detailed job description and main responsibilities
Job summary To provide a professional security service that will protect, advise, investigate and to act in the creation and maintenance of a safe and crime free environment for staff, patients and visitors. To ensure that staff, patients and visitors are assisted, at all times and in any appropriate matters, in a manner that reflects positively on the Trust and the service. Main tasks and responsibilities Patient/customer care.To provide a protective escort for patients, staff, or relatives between Trust buildings out-of-hours, or where there is a particular need. In relation to these requests, to assist in such a manner that reflects positively on the Trust and minimises any distress felt by potentially vulnerable persons.
To assist, where reasonable, any request from management that supports the function of the department and/or assists in the effective delivery of patient care. To support the Support Services Shift Leader’s role within the department, giving all reasonable assistance and co-operation to the holder of that role, including any persons holding that role in a temporary or ‘acting’ capacity.
To man the Trust’s reception desks as required and to ensure that by personal appearance, courteous attitude and professional manner that the officer reflects positively on the Trust.
Emergency Support
To ensure that all calls for assistance made through the emergency call service are dealt with immediately. Security staff should proceed as quickly as is reasonable to the scene of the incident and follow the incident through to the most satisfactory conclusion possible, requesting support from the emergency services where appropriate.
To physically assist, where appropriate, patients, staff or visitors who are actively being assaulted on the Trust’s premises and to follow through these actions in accordance with the conditions laid out in Prof (3). To be proactive in assisting persons who are threatened with physical assault and to follow all such incidents through to a satisfactory conclusion, arresting where appropriate.
Person specification
Qualifications
Essential criteria
- Knowledge of restraint techniques
- Physical Intervention Level 2
- Conflict Resolution certified training
Desirable criteria
- First Aid
Experience
Essential criteria
- Substantial Security related experience
- Basic knowledge of Criminal Law
Desirable criteria
- Healthcare background
- Customer service background in a large organisation
Physical requirements
Essential criteria
- To be physically fit in order to respond to emergencies and to be able to operate a range of security equipment when necessary.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Claire Edge
- Job title
- Security Manager
- Email address
- [email protected]
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