Job summary
- Main area
- Estates and Facilities
- Grade
- Band 8B
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 290-CR-1033
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- St Mary's Hospital
- Town
- London
- Salary
- £72,921 - £83,362 pa inclusive
- Salary period
- Yearly
- Closing
- 25/02/2026 23:59
Employer heading
Hotel Services General Manager
Band 8B
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
A rare opportunity is available for the role of Hotel Services General Manager.
The successful candidate will directly manage site-based service managers and assistant service managers responsible for patient dining, domestic services, portering, and night management functions, as outlined in the organisational structure for their assigned site(s) and location(s).
They will work closely with peers and all members of the facilities management team across Trust sites, ensuring consistent delivery that meets outcomes and quality standards throughout the organisation.
Collaboration with Site Directors, Divisional Leads, Infection Prevention & Control Leads, and other senior Trust managers is essential to guarantee that services satisfy both corporate needs and specific divisional requirements.
Additionally, the post holder will partner with the finance business partner to create strong systems for managing budgets within resources and work closely with the Estates and Facilities People Business Partner.
Main duties of the job
- To lead and be responsible for the efficient, effective, high quality, professional, and co-ordinated operational delivery and management of Hotel Services within designated site(s) and location(s).
- These include but may not be limited to patient and staff catering, cleaning and portering services, within budgetary and resource envelopes.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ Qualifications
Essential criteria
- Masters level degree First degree qualification or experience
- IOSH qualification Hotel services/FM related tertiary education
Desirable criteria
- NEBOSH qualification
- Project management qualification or equivalent experience
- Professional member of BIFM or other associated body
Experience
Essential criteria
- Significant experience in a contract management role
- Able to represent the organisation and liaise with a wide range of internal and external stakeholders
- Managing a large multidisciplinary team including objective setting and performance management
- Successful Budget management experience of an appropriate level
- Experience of working with budgets and financial targets; able to manage operations against an agreed specification demonstrating strong P&L expertise, commercial awareness and core numeracy skills
- Experience of collaborative working
- Proven experience of managing employees, addressing performance issues effectively and maximising engagement
Desirable criteria
- Working within an NHS teaching hospital in a managerial role
- Managing hotel services within an NHS setting
- Knowledge/previous experience of healthcare contracts/activity
- Up to date with best NHS practice and initiatives
Skills/Knowledge/ Abilities
Essential criteria
- Ability to identify and develop strategic priorities as well as organise staff and resources to achieve priorities
- Planning, organisation and IT skills
- Good report writing, leadership, influencing and motivational skills
Desirable criteria
- Ability to develop a systematic approach when tackling problems and finding solutions
- Ability to develop recording and service systems with a fine level of detail and accuracy.
- Project management skills
Communication Skills
Essential criteria
- Ability to negotiate at all levels, with effective communication skills.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Rebecca Dawson
- Job title
- Deputy Head of Facilities (Operations)
- Email address
- [email protected]
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