Job vacancy: Make Ready Hub Co-ordinator, London Ambulance Service NHS Trust, London

Job summary

Main area: Make Ready
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (This role has rotational shift pattern, covering both day and night shifts (50% days, 50% nights), across the seven days of the week. This includes weekends and bank holidays.)
Job ref: 308-CORP-3026-B

Employer: London Ambulance Service NHS Trust
Employer type: NHS
Site: Various Make Ready hubs
Town: London
Salary: £26,530 - £29,114 Per annum (HCAS dependent on location)
Salary period: Yearly
Closing: 17/06/2025 23:59

Make Ready Hub Co-ordinator

NHS AfC: Band 4

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time

Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.

Detailed job description and main responsibilities

To deliver the provision of services within the Make Ready Hub delivering excellent clinical care for patients by ensuring the right equipment, products and vehicles are available at the right place, at the right time.

Supervise a team of Make Ready Technicians (MRT) to carry out cleaning, refuelling, movement and restocking of front line vehicles.
Supervise a team of Make Ready Technicians (MRT) to pack consumables into pouches, using defined processes.
The post holder will be required to utilise the asset management system (Pro Cloud) to ensure timely replenishment of equipment and consumable items, assign assets to vehicles, and record vehicle preparations.
The post holder will be required to ensure consumable items are replenished over a number of remote sites, to minimise operational down-time for ambulance operational colleagues restocking
To interpret detailed information using Trust electronic systems such as Current Status and the Business Intelligence (BI) Portal, and use this data to allocate tasks to the MRT and vehicles for operational use.
To maintain regular contact with Group Management Teams, Fleet, Logistics, Workshop staff and other central support functions to resolve issues that may be complex, to maximise patient facing time for ambulance operation colleagues.
To use creativity, imagination and innovative ideas to resolve vehicle and equipment resourcing issues and challenges, which prevent the Service from providing high quality patient care.
To use communication systems and advanced keyboard skills alongside knowledge and understanding of Trust systems which allow monitoring of fleet and equipment availability
To analyse and collate information in real time to report on actual and predicted vehicle demand, using own judgement to initiate improvements with stakeholders to initiate improvements in availability where deficiencies identified
Have ability to understand and manage frequently changing information to respond to conflicting priorities.
Maintain accurate records for governance assurance such as vehicle movement logs, staff sign-on registers, audits and inventory reports.
The post holder will ensure that vehicles are deep cleaned to standard and in accordance with service scheduling.
Perform any other duties commensurate with the grade.

Person specification

Qualifications

Essential criteria

Current UK full manual licence WITH no more than 3 penalty points
Provisional C1 category on driving licence
Good standard of written and verbal English
Willing to undertake any training as required by LAS

Desirable criteria

C1 category on driving licence

Experience

Essential criteria

Previously undertaken Technician role or similar, including sufficient experience in vehicle deep cleaning and functional testing of medical equipment
Ability to build up good relationships with internal customers and staff at all levels and deal with staff issues in sensitive manner
Ability to organise and train others
Ability to manage time management issues

Desirable criteria

Minimum of 2 years supervisory experience

Knowledge

Essential criteria

Excellent communication and organisational skills with strong attention to detail
A leader and team player with good interpersonal skills
Excellent command of Information Technology and proficient in the use of MS Office

Desirable criteria

IPC trained, H&S knowledge and COSHH understanding
Working knowledge of healthcare environment

London Ambulance Service NHS Trust is a member of the Business Disability Forum and is a Disability Confident Committed Employer.

In addition to the basic salary for all Agenda for Change posts, London Ambulance Service NHS Trust in line with the NHS Agenda for Change provides 15% or 20% High Cost Area Supplement (HCAS) dependant on the location of your role. The supplement is subject to minimum and maximum payment.

High Cost Area Supplement (HCAS) for part time employee will be based on the part time salary.

Please note, the selection processes at London Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications is monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Correspondence regarding an application will be done via email to all job applicants. Please ensure you provide a current e-mail address on the job application form and please check your email inbox regularly.

If you are successful at interview and offered employment, your personal details will also be transferred into the national NHS Electronic Staff Records system.

Pre-employment checks will be required for all applicants who are issued with a conditional offer of employment. This includes Disclosure and Barring Services (DBS) checks as required for the post and registration with the DBS update service. Documents presented for the purpose of Identity Checks will be verified for authenticity via an ID Scanner. The security features to be checked include machine readable zone, ultra violet image and infra-red image.

The London Ambulance Service NHS Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.

If you do not hear back from us within four weeks of the advert closing date, please assume that you have not been successful at the shortlisting stage.