Job summary
- Main area
- Decontamination Services
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 391-RFL-7371803
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Great Ormond Street Hospital for Children
- Town
- London
- Salary
- £33,094 - £36,195 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 28/08/2025 23:59
Employer heading

Band 4 Customer & Production Coordinator
Band 4
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
This role is based at Great Ormond Street Childrens Hospital with occasional visits to other customers and Chalkmill Drive Decontamination Unit.
To provide the interface with the customer via communications ensuring that their fast track and requirements are fed into the department along with keeping the customer informed on progress and other quality issues.
Main duties of the job
To provide the customer interface and the data for Decontamination Services (DS) at the customer site to ensure that items are processed in a timely manner to meet the requirements of the customer and fulfill the requirements of the regulations, guidelines, and quality as specified in the DS Quality Management System (QMS).
To manage the check sheet and stock levels of instrumentation assets for the customer including loan and consignment stock with regular audits and maintenance of tracking systems and data.
To work alongside the production manager to participate in and contribute to customer meetings facilitating in data reporting between DS & customer site.
To coordinate the ordering of consumables and repairs ensuring this is completed in a timely cost-effective manner.
To facilitate non-conformity investigations providing evidence, outcomes, solutions and close outs.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies, and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. We offer generous benefits and training opportunities to develop your career.
For more information, please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Education & professional Qualifications
Essential criteria
- Numeracy
- Literacy
Desirable criteria
- NVQ / TVQ Decontamination
- IT Literate
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Experience
Essential criteria
- Previous leadership experience
- Technical knowledge of reusable medical devices
- Previous experience of working in Decontamination Services.
Desirable criteria
- Experience of effective communication skills when dealing with staff and user/customer
- Previously worked with ISO13485
Skills and aptitudes
Essential criteria
- Excellent people management and people development skills
- Work to deadlines
- Follow routine and procedures
- Attention to detail
- Be able to plan and prioritize work requirements
Personal Qualities & attributes
Essential criteria
- Work with minimal supervision
- Team Worker
Desirable criteria
- Willingness to continue personal development
Others
Essential criteria
- Able to work in all areas of the department
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Fatma Kafali
- Job title
- Production Manager
- Email address
- [email protected]
- Telephone number
- 0207 794 0500
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