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Job summary

Main area
Rheumatology
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
309-UCLH-7720-A
Employer
University College London Hospitals NHS Foundation Trust
Employer type
NHS
Site
University College London Hospital
Town
London
Salary
£31,554 - £33,270 Per annum inclusive of HCAS
Salary period
Yearly
Closing
27/04/2026 23:59

Employer heading

University College London Hospitals NHS Foundation Trust logo

Rheumatology Administration Assistant

NHS AfC: Band 3

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

University College London Hospitals NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.

Job overview

The Medical Specialties Division is looking to recruit a full time Administration Assistant to work as part of the Rheumatology administration team at University College London Hospital.
The postholder should be proactive and possess excellent communication, good IT skills, and be able to prioritise their workload for them self and others to accommodate changing demands within the team and service.  

Main duties of the job

You will have key working relationships with all members of the administrative and clinical teams including nursing and medical staff, allied health professionals and support workers. You will act as the first point of contact (in phone and in person) in communication with patients, relatives and GPs and other external hospital staff / tertiary referrers. 
 
Previous experience of working in the NHS is desirable, however experience of working in an office environment is an essential requirement for this role. 
The post holder will need to have the ability to manage a busy and varied workload. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role. This role is to mainly work in the Rheumatology Infusion Clinic which is a patient facing area.
This is a great opportunity for individuals looking to start a career in administration in the NHS or for those looking for a different challenge already working in the NHS.  You will be well supported in the work environment by an experienced and friendly team.

 

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. 
We provide first-class acute and specialist services across eight sites: 
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) 
• National Hospital for Neurology and Neurosurgery 
• Royal National ENT and Eastman Dental Hospitals 
• University College Hospital Grafton Way Building 
• Royal London Hospital for Integrated Medicine 
• University College Hospital Macmillan Cancer Centre 
• The Hospital for Tropical Diseases 
• University College Hospital at Westmoreland Street 
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. 
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. 

 

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. 

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Come and be a part of the best NHS trust in England to work for, according to our staff* 

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. 

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. 

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? 

Person specification

Knowledge and Qualifications

Essential criteria
  • Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
  • Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable criteria
  • NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience

Essential criteria
  • Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
  • Experience of working in an administrative environment, with knowledge of a comprehensive range of administrative procedures.

Skills and Abilities

Essential criteria
  • Ability to make decisions in a constantly changing environment (e.g. patient facing environment) using judgement to deal with queries or escalate where necessary.

Communication

Essential criteria
  • Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).

Personal and People Development

Essential criteria
  • Able to work independently, managing own workload and prioritising tasks.

Responsibilities towards promoting Equality Diversity and Inclusion

Essential criteria
  • Understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties (line managers to elaborate depending on the level of the post and to assess this essential criteria at interview)

Employer certification / accreditation badges

London Healthy workplaceNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Ahet Gaygusuz
Job title
Service Manager
Email address
[email protected]
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