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Job summary

Main area
Healthcare Assistant
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
222-SF-694-A
Employer
West London NHS Trust
Employer type
NHS
Site
St Bernard's
Town
Southall
Salary
£29,651 - £31,312 per annum pro rata (Outer)
Salary period
Yearly
Closing
28/12/2025 23:59

Employer heading

West London NHS Trust logo

Health Care Assistant

Band 3

West London NHS Trust  provides a full range of mental health, community  and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

West London NHS Trust (WLT) has been commissioned to provide the first female, Level 2 specialist mental health high support rehabilitation ward, based at The Orchard Unit, St Bernards Hospital, Ealing.

We are seeking  a number of enthusiastic and motivated Healthcare facilitators to join our dedicated team on Melrose ward. This is a unique opportunity to shape the future of female mental health rehabilitation in a supportive and innovative environment. You will be part of a forward-thinking team committed to high quality patient care and recovery.

Melrose ward is a 10 bedded Level 2 specialist mental health high support rehabilitation ward, based at The Orchard in Ealing. The service will provide care and intensive support to women with complex mental health needs particularly where previous placements have been unable to adequality support their recovery. The service will offer trauma-informed, gender sensitive care with staff trained in the specific needs of women, as well as to facilitate family involvement and social inclusion supporting transitions to community settings.

Main duties of the job

Overview of Main Duties and Responsibilities

We are looking for enthusiastic and highly experienced Band 3 Health Care Facilitators to join our team and help us to provide the highest quality care to meet the therapeutic needs of our patients during this time.

The post-holder will be responsible for contributing to healthcare under the supervision of a registered member of staff providing a recovery focused approach to physical, psychological, social, recreational and spiritual care to service users.

To establish and maintain communication with service users, carers and staff about routine and daily activities, overcoming any differences in communication between the people involved.

To contribute to own personal development and provide information to others to help their development.

To mentor and maintain own and others’ health, safety and security and of self and others.

To make changes to own practice and offer suggestions for improving service.

To maintain the quality of own work.

To promote people’s equality, diversity and rights.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham).  We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE level or equivalent (with a minimum of 5 A-E qualifications which must include Maths and English).
  • NVQ Level 3 in Health and Social Care or equivalent qualification or demonstrable experience/development
Desirable criteria
  • Care Certificate

Experience

Essential criteria
  • Experience of working with individuals who have experienced mental illness in a residential, community or in-patient care setting
  • Previous experience of working in a Health or Social Care setting in a paid or voluntary position.
  • Evidence of caring and/or demonstrable interest in working within a care setting
  • Courage – having the honesty and integrity to report mistakes
Desirable criteria
  • Ability to demonstrate procedures/competencies to others

Knowledge

Essential criteria
  • Excellent verbal and written communication skill
  • Able to work on own initiative
  • Able to participate and work as part of a team
Desirable criteria
  • Knowledge/understanding of: Safeguarding a) Recovery approach b) The key sections of the Mental Health Act c) Service user involvement d) Risk management

Employer certification / accreditation badges

Fair Train work experience quality standard - gold standardNo smoking policyPositive about disabled peopleJob share policyInvestors in PeopleDefence Employer Recognition Scheme (ERS) - BronzeArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kayode Idris
Job title
Recruitment and Retention Manager/Senior Nurse
Email address
[email protected]
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