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Job summary

Main area
Volunteering
Grade
Band 2
Contract
Permanent
Hours
Part time - 22.5 hours per week
Job ref
396-779-NN-7528247-DE
Employer
Kingston and Richmond NHS Foundation Trust
Employer type
NHS
Site
Davies Wood House Annex, Kingston Hospital
Town
Surrey
Salary
£29,179 Per Annum Pro Rata Outer London HCAS
Salary period
Yearly
Closing
20/10/2025 23:59

Employer heading

Kingston and Richmond NHS Foundation Trust logo

Volunteer Services Assistant

Band 2

Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

  • Compassionate: We provide care with kindness, understanding, and empathy for all.
  • Inclusive: We embrace diversity and respect the unique contributions of every individual.
  • Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
  • Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

 

Job overview

An exciting opportunity to join the Volunteering Services Team providing administration support for the Volunteering Services Team. Providing all volunteers, public and staff with excellent customer service in line with team and Trust values.

Main duties of the job

 Supporting volunteer recruitment and assessment process, inputting information and updating recruitment databases (ie.TRAC and basic excel spreadsheets).

Meeting and greeting, scan assessment documents into SDF.

 Provide a comprehensive administrative support for the Volunteering Services Team, including diary management, booking meeting rooms, taking messages, dealing with initial enquiries and managing Volunteering Inbox.

Maintain an organised and confidential electronic filing system in a SDF, in line with legal requirements and data protection.

Responsible for volunteer ID checks, to DBS and NHS standards of compliance. Checking, copying and scanning ID documents. Inputting into TRAC. Monitoring and chasing to completion.

Preparation of information packs for volunteer training programmes and meetings as required.

Assisting Volunteering Services Team with various administration and support e.g. Volunteer ID badge process, capturing images, bookings process, logistics and delivery of Volunteer Events.

This job description is not intended to limit the scope and extent of the job to be undertaken and will be subject to review and alteration as necessary, following discussion with the postholder.

Working for our organisation

Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.

We employ 3,700+ staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.

Detailed job description and main responsibilities

Administration support for the Volunteering Services Team

  1. Supporting volunteer recruitment and assessment process, inputting information and updating recruitment databases (ie.TRAC and basic excel spreadsheets). Meeting and greeting, scan assessment documents into SDF.
  2. Provide a comprehensive administrative support for the Volunteering Services Team, including diary management, booking meeting rooms, taking messages, dealing with initial enquiries and managing Volunteering Inbox
  3. Maintain an organised and confidential electronic filing system in a SDF, in line with legal requirements and data protection.
  4. Responsible for volunteer ID checks, to DBS and NHS standards of compliance. Checking, copying and scanning ID documents. Inputting into TRAC. Monitoring and chasing to completion.
  5. Preparation of information packs for volunteer training programmes and meetings as required.
  6. Assisting Volunteering Services Team with various administration and support e.g. Volunteer ID badge process, capturing images, bookings process, logistics and delivery of Volunteer Event.

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**

Person specification

Education

Essential criteria
  • Educated to GCSE standard or equivalent
  • Administration or equivalent qualification or experience
  • Willing to undertake training as required

Experience

Essential criteria
  • Administrative or secretarial background
  • Previous experience of dealing with general public

Skills /Abilities

Essential criteria
  • Clear written and verbal communication skills
  • Good typing and computer skills
  • Able to take notes/action points
  • Good organisational skills
  • Ability to prioritise workload without direct supervision
  • Excellent telephone and face to face manner
Desirable criteria
  • Competency with Excel

Knowledge

Essential criteria
  • Awareness of data protection

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardTrust IDCapital Nurse, LondonCommitted to being an Inclusive EmployerApprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positivehttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Our Health HeroesDisability confident employerCare quality commission - OutstandingNational Preceptorship for Nursing Quality MarkLondon HCSW Award - Sustainable RetentionNational Preceptorship Quality MarkDisability Advice Line

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sharon McEwan
Job title
Deputy Head of Volunteering
Email address
[email protected]
Telephone number
02089343620
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