Job summary
- Main area
- Volunteering
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 396-779-NN-7528247-DE
- Employer
- Kingston and Richmond NHS Foundation Trust
- Employer type
- NHS
- Site
- Davies Wood House Annex, Kingston Hospital
- Town
- Surrey
- Salary
- £29,179 Per Annum Pro Rata Outer London HCAS
- Salary period
- Yearly
- Closing
- 20/10/2025 23:59
Employer heading

Volunteer Services Assistant
Band 2
Home, community, hospital
Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.
Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.
We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
Our Trust values
These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.
- Compassionate: We provide care with kindness, understanding, and empathy for all.
- Inclusive: We embrace diversity and respect the unique contributions of every individual.
- Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
- Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.
Job overview
An exciting opportunity to join the Volunteering Services Team providing administration support for the Volunteering Services Team. Providing all volunteers, public and staff with excellent customer service in line with team and Trust values.
Main duties of the job
Supporting volunteer recruitment and assessment process, inputting information and updating recruitment databases (ie.TRAC and basic excel spreadsheets).
Meeting and greeting, scan assessment documents into SDF.
Provide a comprehensive administrative support for the Volunteering Services Team, including diary management, booking meeting rooms, taking messages, dealing with initial enquiries and managing Volunteering Inbox.
Maintain an organised and confidential electronic filing system in a SDF, in line with legal requirements and data protection.
Responsible for volunteer ID checks, to DBS and NHS standards of compliance. Checking, copying and scanning ID documents. Inputting into TRAC. Monitoring and chasing to completion.
Preparation of information packs for volunteer training programmes and meetings as required.
Assisting Volunteering Services Team with various administration and support e.g. Volunteer ID badge process, capturing images, bookings process, logistics and delivery of Volunteer Events.
This job description is not intended to limit the scope and extent of the job to be undertaken and will be subject to review and alteration as necessary, following discussion with the postholder.
Working for our organisation
Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.
We employ 3,700+ staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.
Detailed job description and main responsibilities
Administration support for the Volunteering Services Team
- Supporting volunteer recruitment and assessment process, inputting information and updating recruitment databases (ie.TRAC and basic excel spreadsheets). Meeting and greeting, scan assessment documents into SDF.
- Provide a comprehensive administrative support for the Volunteering Services Team, including diary management, booking meeting rooms, taking messages, dealing with initial enquiries and managing Volunteering Inbox
- Maintain an organised and confidential electronic filing system in a SDF, in line with legal requirements and data protection.
- Responsible for volunteer ID checks, to DBS and NHS standards of compliance. Checking, copying and scanning ID documents. Inputting into TRAC. Monitoring and chasing to completion.
- Preparation of information packs for volunteer training programmes and meetings as required.
- Assisting Volunteering Services Team with various administration and support e.g. Volunteer ID badge process, capturing images, bookings process, logistics and delivery of Volunteer Event.
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
Person specification
Education
Essential criteria
- Educated to GCSE standard or equivalent
- Administration or equivalent qualification or experience
- Willing to undertake training as required
Experience
Essential criteria
- Administrative or secretarial background
- Previous experience of dealing with general public
Skills /Abilities
Essential criteria
- Clear written and verbal communication skills
- Good typing and computer skills
- Able to take notes/action points
- Good organisational skills
- Ability to prioritise workload without direct supervision
- Excellent telephone and face to face manner
Desirable criteria
- Competency with Excel
Knowledge
Essential criteria
- Awareness of data protection
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sharon McEwan
- Job title
- Deputy Head of Volunteering
- Email address
- [email protected]
- Telephone number
- 02089343620
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