Job summary
- Main area
- Administrative
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 282-C1060
- Employer
- The Royal Marsden NHS Foundation Trust
- Employer type
- NHS
- Site
- The Royal Marsden Hospital Sutton
- Town
- Sutton
- Salary
- £29,651 - £31,312 pro rata
- Salary period
- Yearly
- Closing
- 23/01/2026 23:59
Employer heading
Administrative Assistant/Scheduler
NHS AfC: Band 3
Job overview
We are seeking a keen and enthusiastic team member to join our front desk team in the Oak Centre for Children and Young People's unit. You will need to be warm and empathetic to ensure our patients and families are welcomed to the department, with kindness and compassion to relieve the stress and anxiety faced. You will provide administrative responsibilities for the department, undertake scheduling of treatments and procedures and ensure a seamless booking system for our patients.
Main duties of the job
The administrative and scheduling team work as an integral part of the Children & Young Adult service to maintain an efficient, welcoming and proactive administrative and reception service.
The post holders must adopt a professional and caring attitude with a polite and courteous manner in all aspects of communication to staff and visiting patients and their families.
Working for our organisation
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Detailed job description and main responsibilities
For further information please refer to the Job Description/Job Specification
To ensure all patients appointments and day care treatments are booked accurately.
To undertake scheduling of appointments for chemotherapy treatments using the e-scheduling system within local guidelines and protocols.
To develop specialist knowledge of cancer and chemotherapy and supportive regimes used within and unit.
Accurately record data
To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results etc.
To liaise directly with the patient and their family regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience. Escalating to the clinical teams if necessary.
To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals.
To plan ahead and to reschedule workload when necessary, to ensure that the unit capacity is optimally utilised.
Person specification
Education/Qualifications
Essential criteria
- Educated to A Level standard/Vocational course level 3
Desirable criteria
- NVQ Customer Care
Experience
Essential criteria
- Experience working in a healthcare environment
- Understanding of working with patients who are critically and chronically ill and their families
- Previous admin experience
Skills Abilities/knowledge
Essential criteria
- Good Organisational Skills
- Good Communication Skills
- Ability to work under pressure
- Evidence of commitment to customer care initiatives
- Ability to demonstrate self-motivation
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Marus
- Job title
- Deputy General Manager
- Email address
- [email protected]
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