Detailed job description and main responsibilities

·   Ability to relay constructive feedback on audit finding relating to cleaning shortfalls in performance standards

·     Act as a liaison between the Trust, contract managers and service providers when arranging and undertaking monitoring exercises. Refer on any difficult or contentious issues to the Facilities Assistant General Manager for assistance and advice.   

·      Ensure effective communication and team working with Estates & Facilities managers and contractors to ensure that performance standards are met and maintained.  

·     Maintain effective relationships to ensure users are satisfied with service delivery e.g. patients, department/ward managers, ward housekeepers, contractors and other service users. 

·   Lead on Environmental Management projects on behalf of the Trust, ensuring compliance with regulations, attending meetings/seminars as required and monitoring compliance.

·     Plan and organise projects, implement changes to practices, and provide training to Trust staff on environmental management compliance.

·        Review monthly FM reports and verify data submitted.

·   Lead the monitoring of all FM services in respect of quality, compliance and sustainability. Provide reports to various Trust groups and stakeholders.

·     Participate and act upon the findings of the PLACE (Patient Led Assessment of the Care Environment) audits.

·   Evaluate and analyse current service delivery of the Soft FM services against internal service level agreements and in line with the output specifications and contract monitoring agreements.

·        Plan and organise FM service monitoring schedules. 

·   Undertake scheduled inspections as well as targeted visits to ascertain the condition and compliance of the facilities. Scope of the inspection may be focused on a specific FM service or general.

·     Assist with the review and development of a contract monitoring system with the Soft FM supplier through preparation of audit tools.

·      Assist in maintaining a contract monitoring database.

·     Provide input to the quality monitoring system as an integral part of the service specifications.

·      Provide input to the reporting system for the Trust.

·     Prepare data in support of contract variations, which will feed into the overall cost for the service.

·   Gather workload data, which will support contract performance and financial variations.

·      Formulate and evaluate contract variations in conjunction with FM and the Soft FM Compliance Manager.

·  Assess the impact of service development and implement necessary changes in Service Specifications.

·      Participate in contract monitoring meetings as required.

·   Effectively communicate on all aspects of Soft FM service provision to external agencies including, external contractors and private sector partner.

·  Provide advice, education, and inform all Trust staff where appropriate, with regards to the FM services.

·       Analyse and interpret contractor’s data records and reports.

·   Prepare formal reports to be presented to Trust forums where necessary.

·    Brief and direct specialist external advisors and consultants for specific aspects of service review and development where required.

·       General administration duties.

·      The postholder to take positive action to gain an understanding of sustainability and climate change and how the Trust is responding and lead on demonstrating a commitment to reducing the carbon and energy footprint for soft FM services.

·   To undertake any other reasonable duties as requested, this may include responsibilities not normally covered on a day-to-day basis.

·    To identify and report any changes of the Trust’s room data to the appropriate Estates & Facilities service responsible for updating the database.

·       Awareness of Infection Control policies and guidance. 

·  Participation in the training of staff on schedules and cleaning frequencies. 

·      Assist in the ensuring and maintaining of compliance with Healthcare Standards, The National Specification for Cleanliness in the NHS and good practice guides. 

·    Responsibility for ensuring the patient environment is monitored and meets the highest possible standard achievable. 

·    Feedback information on findings of own monitoring and auditing by other parties.