Detailed job description and main responsibilities

•    To arrange transport for patients as needed.
•    To answer queries promptly and courteously, taking appropriate actions according to the mode of enquiry or the information required. 
•    To accurately input data onto information databases. 
•    To prepare patient admissions lists and theatre lists. 
•    To update hospital case notes tracking systems, ensuring the location of case notes is accurately always recorded. 
•    To provide administrative support for IPU/DOSA reception. 
•    To work as part of the multidisciplinary team on IPU, prompting effective communication. 
•    To maintain cleanliness in the work environment in line with Trust and local health and safety policies. 
•    To regularly review working practices and develop and implement new ways of working.  
•    To identify areas for self-development and training within the Performance Planning and Development Review structure.

Scheduling & Coordinator 

Schedule all referrals appropriately and according to waiting time requirements and liaise with the clinical staff regarding vetting of the booking. 
Using knowledge of booking procedures, allocate procedures to the appropriate staff/Consultants. 
Arrange patient admission to IPU. 
Communicate with patients regarding their procedure. Provide advice and guidance to patients and their relates regarding appointments, procedures, information leaflets and preparation for their examination/procedure.
Provide in-patient wards with the relevant pre procedure documentation.
Ensure patients have been prepared properly before procedures (fasting, blood results acceptable and documentation completed) and liaise with inpatient wards.
Communicate with multiple team members and departments to ensure an efficient patient pathway. 
Escalate queries to appropriate lead. 
 Plan and prioritise own workload.
Schedule waiting list and admissions onto Careflow. 
Utilise Cris system to manage patient procedural appointments and attendance. 
Undertake line management responsibilities for Band 2 and Band 3 admin staff members under the supervision and guidance of the Unit Manager. 
Produce weekly admin rota to ensure all services within IPU have appropriate admin support. 
Participate in staff meetings as required and put forward proposals that may enhance quality of care and service provision.
Assist with the induction of new staff and act as a mentor, supporting and teaching other members of trained and untrained staff as required.
 Support audits as directed by the Service Manager or Clinical leads.

Reception 

Welcome patients and visitors to the Unit, providing reassurance, support and comprehensive advice as required. 
Manage general enquiries from patients, relatives, outside agencies and other staff members. 
Liaise with other departments and hospitals as required. 
Maintain patient confidentiality at all times.
Record patient attendance on Careflow, Cris or Theatreman systems in an accurate and timely manner. 
Update the hospital case note tracking system, ensuring the accuracy of data entry.  
Maintain oversight of the Surgical Dressings Clinic and Out-Patients Clinic, ensuring efficiency of the patient experience. 

Personal

Maintain a high standard of personal work while acting as a member of a team.
Be familiar with and observe the local rules of the department, Safety at Work and COSHH regulations.
Be familiar and adhere to Standard Operating Procedures (SOP) and departmental protocols.
Demonstrate a pleasant and approachable manner and help create and promote a good working relationship.
Show professional and courteous manner when answering the telephone and other enquires.
Maintain confidentiality with regard to patient information both at work and outside of working hours.
Adhere to all policies including sickness and absence, confidentiality, uniform and responsibilities under the Health and Safety at work act and be familiar with all risk assessments. 
Demonstrate respect for members of the team and endorse the department’s philosophy of giving mutual support.
Adhere to Trust uniform policy.

Professional Development

To be responsible for own personal development and for maintaining a personal development plan.
To complete the IPU induction programme. 
Annually attend all mandatory study days as per Trust and unit guidance and ensure coplmiance with all essential training.
Maintain Continuous Professional Development in line with Trust Policy.
Further develop knowledge and skills relevant to the clinical area by undertaking appropriate training and courses of study.