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Job summary

Main area
ICC
Grade
Band 5
Contract
Secondment: 6 months (until 02.01.2027)
Hours
Part time - 34.5 hours per week
Job ref
242-5114
Employer
North West Ambulance Service NHS Trust
Employer type
NHS
Site
Middlebrook
Town
Middlebrook, Bolton
Salary
£32,073 - £39,043 per annum
Salary period
Yearly
Closing
21/07/2026 23:59

Employer heading

North West Ambulance Service NHS Trust logo

ROCC Support Manager

Band 5

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce. 

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time. 

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

 

Job overview

We are looking to recruit a highly motivated and flexible individual to join the ROCC Management team based in the Regional Operational Coordinating Centre (ROCC) at Middlebrook, Manchester for a six month secondment.

Main duties of the job

You will be responsible for monitoring Acute Trusts across the region, liaising with Bed Management & Emergency Department teams in Hospitals; Managing RHCD coordinators, speaking with all NWAS Commanders and Managers and maintaining the duty ROCC log produced within the ROCC.

You will also be required to monitor the crew handover process and respond immediately to any capacity issues or delays in transfer of care from NWAS to provider clinician.

The function is a key point of contact for NHS England, SCC’s, Public Health England and Department of Health, NWAS Managers and Commanders, NACC and other Ambulance trusts.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

Please note this role involves shift work, and the rota cover includes evening, weekend and night work. The majority of shifts will be 11.5hrs in duration.

Base location – ROCC; Middlebrook, Manchester.

Please ensure that you have read and understood the job description and person specification before applying.

Person specification

Qualifications and Education

Essential criteria
  • Educated to degree level or equivalent
  • Relevant diploma level qualification in Management
  • Relevant Managerial experience

Skills and Abilities

Essential criteria
  • Ability to lead, motivate and manage a team effectively
  • Excellent verbal and written communication skills.
  • Maintain confidentiality
  • Report writing abilities
  • Ability to work effectively in a pressurised environment
  • Ability to manage a heavy workload and work effectively during busy periods
  • Analytical and problem solving skills
  • Decision making
  • Proven ability to use initiative and work effectively without supervision
  • Training and presentation abilities
  • Strong planning and organisational skills
  • Professional credibility, ability to represent Trust interests in local professional groups
  • Proven motivational ability
  • Ability to lead, support and manage people by being assertive, persuasive and influential
  • Demonstrate high levels of initiative and judgment skills

Knowledge and Experience

Essential criteria
  • Comprehensive and thorough working knowledge of NWAS operational policies & procedures Managerial experience with the ability to deal with all staffing issues.
  • Experience of risk assessment and emergency planning in an operational setting, giving understanding of: • Emergency preparedness and contingency planning • Training exercises • Risk assessment
  • Dealing with varying levels of staff within the Wider Health Economy during times of increased demand/pressure.

Employer certification / accreditation badges

Trust IDVeteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.Race at WorkDefence Employer Recognition Scheme (ERS) - GoldApprenticeships Top 100 Employers 2024ENEI 2024 Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Derek Poland
Job title
ROCC Tactical Commander
Email address
[email protected]
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