Job overview

As an Admin / Helpdesk Co-ordinator to Capital, Estates and Facilities, you will be able to multitask own and support other’s workload, logging, and resolving Capital, Estates and Facilities related issues and requests reported through the Helpdesk via various communications from internal and external stakeholders.

The Admin / Helpdesk Co-ordinator will play a vital role in ensuring the efficient operation of Capital, Estates and Facilities Management services are provided throughout the Trust. You will serve as the primary point of contact using good organisational skills with the ability to work effectively as a team player within theCapital, Estates and Facilities Administration Team.

The Admin / Helpdesk Co-ordinator will hold good working knowledge of Microsoft packages and demonstrate the ability to maintain accurate record keeping on various software systems. You will hold knowledge of procurement ordering whilst raising purchase orders to suppliers and contractors through a software-based system and processing related invoices, whilst maintaining accurate database records. Providing 
administrative support to the Business Administration Support Manager, Senior Management and Managers within Capital, Estates and Facilities services, where applicable.

Main duties of the job

 Provide accurate and efficient admin support including appropriate 
correspondence on behalf of the service. 
• Act as the first point of contact for all Capital, Estates and Facilities related queries, requests, and issues via telephone, email, or in-person. 
Redirecting where necessary urgent matters to the appropriate personnel for timely resolution.
• Communicate effectively using good written, verbal, e-mail and telephone skills.
• Liaise closely with staff, service users and stakeholders maintaining a pleasant, professional and helpful manner.
• Log incoming Helpdesk requests and issues promptly and accurately into the electronic software systems.
• Support and provide cover, as required, to other members of the Administration Team to ensure the Helpdesk is operational Monday to Friday, during office hours.
• Manage the diary of the Managers and coordinate with other diaries to arrange meetings, where applicable. 
• To communicate with staff in maintaining timely procedures for data entry  and answer queries relating to the information held on Trust electronic systems, where applicable. 
• Set up and maintain administrative systems e.g., filing system, monitoring system to support the service. 
• Attend admin team / departmental meetings on a regular basis and 
contribute to building effective teamwork in exchanging views and ideas 
and communicating effectively.
• Prioritise own workload and use own initiative to meet varied deadlines. 

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel