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Job summary

Main area
IM&T
Grade
Band 5
Contract
Fixed term: 18 months (TBC)
Hours
Full time - 37.5 hours per week (Dependent on Service priorities, may be a need to work outside of normal 9-5 hours - Happy to discuss flexible working)
Job ref
437-7913196
Employer
Greater Manchester Mental Health NHS Foundation Trust
Employer type
NHS
Site
Prestwich Hospital Site
Town
Prestwich, Manchester
Salary
£32,073 - £39,043 per annum
Salary period
Yearly
Closing
04/05/2026 23:59

Employer heading

Greater Manchester Mental Health NHS Foundation Trust logo

Digital Systems Support and Training Officer

Band 5

Job overview

We are looking to recruit to a vacancy within the team for Digital Systems Support and Training Officers (DiSSTOs).

Applications are invited from suitably skilled individuals who have a proven track record of experience across a number of areas including:

  • Training experience including determining training needs and learning objectives
  • Development of materials, planning and delivering training courses
  • Experience of fault analysis and corrective action
  • Ability to prioritise workload and manage competing demands
  • Ability to work with minimum supervision and use own initiative
  • An understanding of the rationale and requirements of System Upgrade management
  • Experience of providing a support service through a variety of methods

The ideal candidate will also possess the following attributes:

  • The ability to manage multiple pieces of work whilst ensuring deadlines are met
  • The ability to problem-solve and think innovatively to resolve issues
  • Demonstrable interpersonal skills including both verbal and written communications
  • Good time management skills

Main duties of the job

The Digital Systems Support & Training Officer will be responsible for supporting GMMH systems users with all aspects of systems administration and user training/support. The role will focus on ensuring that systems users have appropriate support and guidance before, during and after they are given access to GMMH systems.  This will typically involve identifying training needs, determining learning objectives, developing training materials and planning/delivering training to users.  The role will also involve certain system administration/maintenance duties in close liaison with IM&T colleagues, end users and staff within services.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

See attached detailed job description and person specification:

Staff benefits:

  • Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.  
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years         
  • Excellent pension            
  • Cycle to work scheme   
  • Salary sacrifice car scheme         
  • Wellbeing programme  
  • Blue Light Card Discounts

Person specification

Experience

Essential criteria
  • Systems Training Experience
  • Experience of Undertaking System Administrator Tasks
  • Operational/Administrative experience of digital information systems
  • Experience of producing guidance
  • Experience of providing a support service
  • Experience of fault analysis and corrective actions
  • Ability to act on own initiative
Desirable criteria
  • Experience of creating materials using Captivate or similar
  • Experience of working within a clinical service

Knowledge

Essential criteria
  • An adaptable and flexible approach to work
  • Excellent organisational skills and ability to work to deadlines
  • Ability to use appropriate initiative, prioritise workload and manage competing demands
  • Excellent oral, written communication and presentation skills
  • Ability to produce clear, concise documents, information and reports for a wide range of stakeholders
Desirable criteria
  • Supervision of junior staff

Education/Qualifications

Essential criteria
  • Evidence of continuing professional development
Desirable criteria
  • Recognised teaching qualification e.g. PTLLS (Preparing to Teach in the Lifelong Learning Sector)
  • Recognised qualification in computer software use (e.g. ECDL) or equivalent level of experience

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardWe are a Living Wage EmployerApprenticeships logoNo smoking policyHSJ Best places to workDefence Employer Recognition Scheme (ERS) - BronzeWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerGM Good Employment Charter

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Hannah Baxendale
Job title
System Manager
Email address
[email protected]
Telephone number
0161 358 2535
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