Trosolwg o'r swydd

Aim of the role

Listen to Improve is one of our Trust’s big ambitions.

It is important that we gather feedback from our patients and carers experience of using our services which can inform if changes are needed.

We are looking for a friendly, and enthusiastic person who is able to engage/communicate with people.

If you want to gain experience, improve your job prospects, or just want to give some of your time to help others, this volunteering role could be for you!

Prif ddyletswyddau'r swydd

What the role involves:

Engage and support people to complete Friends and Family test post cards and other experience questionnaires.

This role will support both inpatient and outpatient areas.

In our outpatients

·      Listen to patients after their appointment to gather their experience feedback.

·      Record people’s experiences on agreed templates, depending on the feedback we are asking them for, e.g. friends and family test (FFT), assessment feedback or general feedback

·      Send the feedback to the feedback team for collation.

·      To assist with organisation of the waiting area e.g. tidying reading material, replenishing leaflets, discard out of date information.

On our wards

·      Only visit the wards on request

·      Speak to identified patients, to gather their experience feedback of the ward.

·      Record people’s experiences on agreed templates, depending on the feedback we are asking them for, e.g. friends and family test (FFT), assessment feedback or general feedback

·      Send the feedback to the feedback team for collation.

DBS Level for this role is:  Enhanced with childrens barred list

 The knowledge, skills and attributes required for the role:

• To have living or lived experience of mental ill health and mental health services is an advantage

•           To be friendly, approachable and enthusiastic.

  ·       To have excellent verbal and listening communication skills.

  ·       An understanding of confidentiality and how to maintain it.

  ·       To be able to listen to other people’s experience without judgement.

  ·       To be able to empathise with another person’s needs and situation.

  ·       To be able to relate to people from a wide range of backgrounds.

What we hope you gain from the role

• Our thanks and appreciation
• New skills and knowledge
• Satisfaction from helping others

Please note: To meet our Trust’s safeguarding obligations applicants for this volunteer role must be aged 18 or over.  

We offer opportunities in other services for people aged 16 and 17, please contact the volunteer service to discuss these roles

Gweithio i'n sefydliad

Pennine Care NHS Foundation Trust

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we are a great place to work.

We want our volunteers to reflect the diversity of the people we support, and we encourage and welcome applications from people across all our communities.

Volunteer Recruitment

Applying to become a volunteer may seem a little daunting for some people however, the volunteer service is here to guide and support you through the process. Please contact us on 0161 716 3365 or email [email protected] if you would like support to complete the online application form

Please be aware that due to the robust process, recruitment can sometimes take a few weeks.

Throughout the process you will have informal meetings with us and the service where you will be volunteering. In addition to this we will require you to:

• Complete an identity (ID) check
• Complete a Disclosure and Barring Service* (DBS) check,
• Complete an Occupational health assessment
• Give details for two references
• Complete relevant training.

*Disclosure and Barring Service (DBS) check

DBS checks for volunteers are free and the level of check is dependent on the role you are undertaking.

We encourage applicants to join the DBS Update Service which is also free for volunteers. You can find information on the DBS Update Service here: www.gov.uk/dbs-update-service

Some of our roles attract a large number of applications and we may be able to offer to 1 person only. You are advised to consider applying for our vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received

We look forward to you joining us and making a difference.