Job overview

Aim of the role

To enhance #Thrive’s services by providing a ’welcome’ to service users, carers, staff and visitors, supporting the reception/clinic provision, and gain their experience and levels of satisfaction of the service/s they receive.

We are looking for a friendly, and enthusiastic person who is able to engage with young people.

If you want to gain experience, improve your job prospects, or just want to give some of your time to help others, this volunteering role could be for you!

Main duties of the job

What the role involves:

·              Welcome service users, families, carers, staff and visitors

·              Inform the appropriate staff that the person has arrived

·              Provide 1 to 1 support to children/young people when their parents/carers are with the clinician

·              Encourage & Support engagement in activities provided

·              Engage and support Service Users/Families/Carers to complete experience (Inc. FFT), satisfaction and outcome questionnaires/surveys. Face to face in clinics or over the phone.

·              Answer phone, record and pass on messages to appropriate person in a timely manner

·              Support staff with reception duties, photocopying, collecting patient files, filing hospital letters and general administrative tasks.

·              Keep the reception/waiting area tidy and Information Boards up to date

·              Monitoring services waiting areas toys to ensure are in good working order & clean to be used.

DBS Level for this role is:  Enhanced with childrens barred list

The knowledge, skills and attributes required for the role:

• Good communication and interpersonal skills.
• Ability to effectively engage with those using the service
• Punctuality
• Reliability.
• Customer Service/Admin skills

What we hope you gain from the role

• Our thanks and appreciation
• New skills and knowledge
• Satisfaction from helping others

Please note: To meet our Trust’s safeguarding obligations applicants for this volunteer role must be aged 18 or over.  

We offer opportunities in other services for people aged 16 and 17, please contact the volunteer service to discuss these roles

Working for our organisation

Pennine Care NHS Foundation Trust

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we are a great place to work.

We want our volunteers to reflect the diversity of the people we support, and we encourage and welcome applications from people across all our communities.

Volunteer Recruitment

Applying to become a volunteer may seem a little daunting for some people however, the volunteer service is here to guide and support you through the process. Please contact us on 0161 716 3365 or email [email protected] if you would like support to complete the online application form

Please be aware that due to the robust process, recruitment can sometimes take a few weeks.

Throughout the process you will have informal meetings with us and the service where you will be volunteering. In addition to this we will require you to:

• Complete an identity (ID) check
• Complete a Disclosure and Barring Service* (DBS) check,
• Complete an Occupational health assessment
• Give details for two references
• Complete relevant training.

*Disclosure and Barring Service (DBS) check

DBS checks for volunteers are free and the level of check is dependent on the role you are undertaking.

We encourage applicants to join the DBS Update Service which is also free for volunteers. You can find information on the DBS Update Service here: www.gov.uk/dbs-update-service

We look forward to you joining us and making a difference.