Job summary
- Main area
- CAMHS
- Grade
- Band 3
- Contract
- Secondment: 12 months (From start date)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 311-HYM814-26-B
- Employer
- Pennine Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Birch Hill Hospital
- Town
- rochdale
- Salary
- £25,760 - £27,476 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 26/10/2026 23:59
Employer heading
Administrator/Receptionist
Band 3
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
https://www.penninecare.nhs.uk/values
Job overview
Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.
To undertake the full range of secretarial duties and to create patient letters on the electronic patient record PARIS, including typing patient assessments and prioritising urgent clinical letters. To provide a professional and courteous telephone answering service within the CAMHS Reception to welcome children, adolescents, parents, staff and professionals; ensuring that all telephone calls into the CAMHS Service are coordinated and dealt with professionally and in a timely
manner. Liaising with families who may be distressed or emotional on the phone; ensuring confidentiality is strictly maintained.
Main duties of the job
To provide cover in Reception to coordinate all the
telephone calls coming into the CAMHS department in a courteous, caring and polite manner which includes problem solving queries and taking messages for the team’s administration and clinical staff. Responding to the messages via email or verbally liaising with the relevant staff and professionals.
• To create case notes on electronic patient record PARIS upon receiving messages from patients, parents, staff and professionals conversations that need to be recorded.
• To upload electronic clinical documentation including care documents, and anything that requires uploading on to the electronic patient record PARIS.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
Detailed job description and main responsibilities
To undertake the full range of secretarial duties, create patient letters on the electronic patient record PARIS, including typing patient assessments and prioritising urgent clinical letters.
• To monitor and order stationery and clinical stock items for the department as and when required in a timely manner and within defined budgets.
Person specification
Education/Qualifications
Essential criteria
- RSA / NVQ Level 3 typing / diploma in secretarial studies or equivalent to.
- Good level of general education including GCSE English.
Desirable criteria
- ECDL
Experience
Essential criteria
- Experience within a health/social care setting.
- Experience of working within a highly stressful environment.
Desirable criteria
- NHS experience
- Previous experience within mental health teams.
Skills and Abilities
Essential criteria
- Ability to work well and efficiently under pressure.
- Ability to remain calm under pressure when dealing with stressful working conditions.
- Customer care skills
- Ability to work on own initiative and as part of a multi-disciplinary team
- Good decision making and problem solving skills
Desirable criteria
- Ability to demonstrate effective utilisation of resources.
Knowledge
Essential criteria
- Competence with working on Microsoft Office Suite
Desirable criteria
- Awareness of Paris system
Work Related Circumstances
Essential criteria
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies
- Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Lisa Price
- Job title
- Admin Lead
- Email address
- [email protected]
- Telephone number
- 01706 676000
If you have problems applying, contact
- Address
-
Pennine Care NHS Foundation Trust
225 Old Street
225 Old Street
OL6 7SR
- Telephone
- 01617163181
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