Job summary
- Main area
- Admin
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 08:30 to 16:30)
- Job ref
- 844-7705533
- Employer
- Wirral Community Health and Care NHS Foundation Trust
- Employer type
- NHS
- Site
- St Catherine's Health Centre
- Town
- Birkenhead
- Salary
- £24,937 - £26,598 PA pro rata
- Salary period
- Yearly
- Closing
- 15/02/2026 23:59
Employer heading
Senior Administration Officer - Wheelchair Service
Band 3
Wirral Community Health & Care NHS Foundation Trust's common purpose:
We will support you and your community to live well.
Our values:
Compassion
Supportive and caring, listening to others.
Open
Communicating openly, honestly and sharing ideas.
Trust
Trusted to deliver, feeling valued and safe.
Wirral Community Health & Care NHS Foundation Trust provides high quality community health and care services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multi disciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.
WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.
Job overview
An exciting opportunity has arisen for a motivated and experienced administrator to join our Wirral Wheelchair Service.
We are looking for a team player with excellent organisational, interpersonal and communication skills who can deliver effective and efficient admin support along with exceptional empathetic customer care.
Experience of working in a busy office and being able to prioritise your own workload and on your own initiative is essential. You must be computer literate and be well-versed in data inputting, ideally using NHS systems.
Main duties of the job
You will be required to undertake a wide range of admin and clerical duties to facilitate the delivery of a high-quality service, supporting our service users from an admin perspective and assisting with wheelchair product and stock management.
Working for our organisation
You will be joining a small and friendly team of wheelchair therapists, engineers and support staff that are all passionate about working in this specialist field and privileged to be able to provide adults and children with long term disability a gateway to independence and a quality of life they wouldn’t have without a wheelchair or associated equipment.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for more details about this exciting role
Person specification
Qualifications and professional training
Essential criteria
- NVQ Level 3, AS or A Level, Baccalaureate or equivalent experience
- Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook
Desirable criteria
- Evidence of continued professional development within last 12 months
Experience
Essential criteria
- Experience of dealing with the public and call handling
- Experience of maintaining patient waiting lists
- Experience of managing diaries for meetings etc
- Experience of maintaining databases and information systems
Desirable criteria
- Previous experience of working in the NHS and using NHS systems
- Previous supervisory experience
Skills
Essential criteria
- Excellent oral and written communication skills with people from a wide variety of backgrounds
- Ability to work under pressure to meet tight deadlines
- Ability to produce work of a high standard with attention to detail
- Ability to communicate sensitively with all staff groups, patients and their families
- Good organisational skills
Personal Qualities
Essential criteria
- Proacitve
- Patient
- Flexible, Adaptive and Creative
- Professional
- Team player with an awareness of team dynamics
- Ability to use own initiative but understand the need to seek advice when necessary
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Amanda Ball
- Job title
- Wheelchair Service Lead
- Email address
- [email protected]
- Telephone number
- 0151 604 7261
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