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Job summary

Main area
Sexual Health
Grade
Band 2
Contract
Permanent: Working across sites - The Arch, Knowsley and St Chads, Kirkby.
Hours
Full time - 37.5 hours per week (Working across sites - The Arch, Knowsley and St Chads, Kirkby.)
Job ref
287-RMED-443-25
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Axess Sexual Health Knowsley
Town
Huyton
Salary
£24,465 per annum, pro rata
Salary period
Yearly
Closing
15/12/2025 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Receptionist - Axess Sexual Health

Band 2

Job overview

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or, The Walton Centre.

We are looking to recruit a Receptionist  to support the Axess Sexual Health service in Knowsley.

The service currently works across 2 sites:

  • The Arch, Knowsley
  • St Chads Clinic, Kirkby

Our ideal candidate will have experience of using Electronic Patient Record Systems, supporting basic patient triage and excellent customer service skills.

The successful candidate will be working various shifts across the Knowsley and Kirkby sites. Clinics are open Monday – Friday with a combination of booked and walk-in clinics. 

Please ensure to check the task list for full details of role prior to applying 

Main duties of the job

Our ideal candidate will have experience of using Electronic Patient Record Systems, supporting basic patient triage and excellent customer service skills.

The successful candidate will be working across Knowsley/ Kirkby sites.

  • The Arch, Knowsley - Monday – Friday between 08.30-20.00hrs.
  • St Chads, Kirkby - Wednesday 08.30-13.00hrs  & 15.00-19.00hrs.

The successful candidate will be expected to work various shift patterns to cover the clinic opening times above over a 5 day week (Monday- Friday) to meet the needs of the service and will be discussed at interview. 

Possibility to split the full time post into two part time positions can be discussed at interview. 

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Detailed job description and main responsibilities

Working on reception desks across Knowsley and Kirkby, taking calls on the telephone triage line, checking patients into the EPR System on the walk-in and booked appointment clinics.

Please see job description and refer to overview of job task list for further information.

Person specification

Qualifications

Essential criteria
  • Computer / typing skills RSA2/equivalent
  • GCSE/Equivalent

Experience

Essential criteria
  • Experience of dealing with confidential matters
  • Experience of working in a busy office
  • Current employee of a LAASP organisation
Desirable criteria
  • Proven knowledge of word processing, spreadsheet and email software

Skills

Essential criteria
  • Effective communication and interpersonal skills
  • Ability to work effectively within teams
  • Ability to work in a confidential and sensitive manner
  • Ability to plan, prioritise and schedule work
Desirable criteria
  • Ability to use Word / Excel

Other

Essential criteria
  • Ability to adapt and a flexible approach to change

Knowledge

Essential criteria
  • Understanding of issues around confidentiality

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Joanne Bartlett
Job title
Team Leader
Email address
[email protected]
Telephone number
0151 282 6288
Additional information

Available for calls Monday-Thursday 8.30am-4.00pm

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