Job summary
- Main area
- Domestic Services
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday. There may be occasional weekends and late shifts with flexibility to meet service needs)
- Job ref
- 287-CEF-327-25-A
- Employer
- Liverpool University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Liverpool Hospital
- Town
- Liverpool
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 22/12/2025 23:59
Employer heading
Assistant Domestic Manager
Band 4
Job overview
Liverpool University Hospitals Estates & Facilities are seeking to recruit an Assistant Manager for our Royal Liverpool Hospital site. The Facilities team at LUHFT are a team that make a difference, so we are looking for passionate and highly motivated person to join our busy team. You will be professional, hardworking and efficient, have an excellent customer service and telephone manner and be willing to use your initiative and work independently, have you got a 'can do' attitude and willing to go above and beyond to make a difference, if so this role offers just that.
Experience within a healthcare environment would be beneficial. In addition, due to the size and nature of the department, there may be occasional late finishes, and occasional weekend and bank holiday working. Flexibility is therefore essential.
The post is 37.5 hours per week, working Monday - Friday.
This post is open to employees of the five LAASP organisations. By proceeding, you are confirming that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or, The Walton Centre. Confirmation will be sought for all successful applicants via an IAT. Offers will be withdrawn if the successful applicant is found not to be an employee of a LAASP organisation. Please select Yes to confirm you are an employee as stated and to proceed with an application.
Main duties of the job
You will respond to telephone e-mail and written communications ensuring timely and accurate completion of changes and requests setting up new users, resolving issues maintaining processes and procedures and producing system reports. The post holder will be responsible for supporting administration of internal quality systems and processes to support the senior Team in the arrangements for information, including data input/cleansing, analysis, presentation and report writing. You will need to be adaptable, and flexible. You will need to have good attention to detail, be good at problem solving, and able to use your initiative to make decisions. You will need to be logical and good at problem solving. You will be a key member of the Facilities Management Team, working closely with managers and the wider Trust to ensure that cleaning services are delivered in line with the National Standards of Healthcare Cleanliness 2025 and the Trust’s required standards. You will provide administrative and clerical support to include word processing of correspondence and reports, update and maintenance of spreadsheets and databases, use of software packages and be able to interrogate such systems as required. You will have excellent IT skills with the ability to create and maintain excel spreadsheets ensuring timely and accurate completion of changes and requests relating to Health Roster, resolving issues and advising staff maintaining processes and procedures and producing system reports
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit their careers page.
Detailed job description and main responsibilities
To act as a central hub for receiving, processing and distributing programme and project information and documents, maintaining a database as required.
Set up and maintain a configuration library to identify, record and track all documentation associated with a programme or project, maintaining version control. Undertake word processing.
To support the production and tracking of project plans and associated reports in-line with internal project governance standards. Maintain and provide a quality control function for programme management.
Be involved in the development of standards to support the successful delivery of programmes and projects.
Be responsible for coordinating the preparation of agendas and papers for meetings as well as the production of minutes.
Book venues and arrange meetings, seminars, training, travel and accommodation for team staff, as well as providing support with the preparation and running of events and workshops.
Make and receive calls, acting as the first point of contact on behalf of programme/project or other supported functions staff. The post holder must be able to field calls and provide information where appropriate. Manage team members diaries
Monitor and sort incoming/outgoing correspondence for action (both electronic and written) and reply through verbal/written communication and email when required. Where the intended recipient is absent, reallocate correspondence appropriately.
Participate in the production of written procedures and protocols for within Programme and project management support and administration and inform staff of such procedures and protocols.
To provide a quality assurance role in respect of documentation and programme and project standards used.
Support the project teams and staff with the management of risks, issues and benefits. In particular develop and maintain up to date associated registers, ensuring that the owners are aware of when escalation is required.
To liaise with external agencies and suppliers, as required on behalf of theproject office and project staff. This will include the processing and sharing of information relating to particular projects.
To manage and adhere to the trust sickness and absence policy.
Person specification
Qualifications
Essential criteria
- HND or equivalent in relevant area
- Supervisory or management qualification or equivalent
Skills
Essential criteria
- Good written and verbal communication
- Excellent IT skills and the ability to use IT to generate management information
- Time Management
- People Management
Experience
Essential criteria
- Experience of domestic services management
- Experience of working as a cleaning operative within a non-healthcare environment
Desirable criteria
- Experience of domestic services management within a healthcare environment
- Experience of working as a Domestic cleaning assistant within a healthcare environment
Knowledge
Essential criteria
- Health & Safety
- C.O.S.H.H
- Financial management and budget control
- Technical knowledge of Domestic cleaning
Desirable criteria
- Employment law
- Infection Control
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Kerry McArdle
- Job title
- Domestic Services Manager
- Email address
- [email protected]
- Telephone number
- 0151 706 2031
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