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Job summary

Main area
Volunteer
Grade
N/A
Contract
Voluntary
Hours
  • Part time
  • Flexible working
3 hours per week (N/A)
Job ref
287-VOL-15-25
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Liverpool University Hospitals - Royal Site
Town
Liverpool
Closing
Today at 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Meet and Greet Volunteer - Royal Site

N/A

Job overview

Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at all sites including Aintree Hospital, The Royal Hospital and Broadgreen Hospital. Roles include Outpatient Volunteers, Hospitality Volunteers and Patient Experience Feedback Volunteers. 

We reserve the right to close this vacancy  from further applications when we have received a maximum  number of applications. Please ensure you apply without delay if you wish to be considered for this role. 

Main duties of the job

We are looking for people with the following attributes

  • Ability to communicate with all groups of people.
  • Friendly, approachable personality.
  • Helpful and accommodating manner.
  • Sensitive, compassionate and tactful nature.
  • Ability to give clear and concise directions.
  • Able to work on own or part of a team.
  • Provide a minimum of 3 hours per week for a minimum of 6 months.
  • Volunteers must be aged 16 and over 

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

 For roles at Liverpool Women’s, visit their careers page.

Detailed job description and main responsibilities

Clinic & Outpatient Volunteer

  • Help improve patient experience by providing a friendly welcome to all patients and visitors
    as the arrive at clinic.
  • Signpost patients to the self check in terminal and offer assistance if needed.
  • Provide drinks and light refreshment to patients who are waiting to be seen.
  • Run errands for staff as required.

Hospitality Volunteer 

  • The Hospitality Volunteer role has been revised during the Covid pandemic to be flexible and
    responsive to the Trusts ongoing needs during the pandemic. You may be based in a main foyer, on
    a reception area or in an outpatient clinic.
  • Providing a friendly welcome to all patients and visitors on arrival at the Trust - escort
    patients/visitors to their destination.
  • Supporting visitors with PPE – asking them to wear a mask, gel their hands and follow social
    distancing guidelines. Replenishing Trust PPE stations.
  • Preparing care packages to support patients with additional toiletries, night clothes and
    bedside activities.
  • Completing Patient Experience Questionnaires 

Patient and Staff Experience Volunteer

  • Improve patient experience by spending time listening to patients and chatting.
  • Support the hospital in obtaining feedback from patients and their families on their experience
    as either an in-patient or outpatient.
  • Collect feedback using handheld electronic devices such as Ipads or using paper based
    surveys.
  • Assist those patients who need extra support to complete surveys or questionnaires.

Person specification

Experience

Desirable criteria
  • Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.

Skills

Essential criteria
  • Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
  • Good communication skills. Be a good listener and be able to give clear and concise directions
  • Wayfinding Volunteers need to be reliable, honest and punctual and work with their role boundaries.

Other

Essential criteria
  • To embody the Trust Values.
  • To exercise confidentiality and discretion

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Deborah Grimes
Job title
Volunteer Services Co-ordinator
Email address
[email protected]
Telephone number
0151 706 3170
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