Job summary
- Main area
- Receptionist / Office Clerk
- Grade
- Band 2
- Contract
- 9 months (fixed term)
- Hours
- Full time
- Flexible working
- Job ref
- 246-WSN7852812-A
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Chatterton House
- Town
- King's Lynn
- Salary
- £25,272 gross per annum (pro rata)
- Salary period
- Yearly
- Closing
- 21/04/2026 23:59
Employer heading
Receptionist / Office Clerk
Band 2
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Job overview
Are you looking to start a NHS career? We have the perfect opportunity for you! We are seeking a Receptionist / Office Clerk to join the Chatterton House reception team, based in King's Lynn, supporting the all services within the West Norfolk Locality.
The successful candidates will build experience working in administration in a supportive and friendly team.
This is a substantive full time position.
We are looking for a confident, enthusiastic and friendly receptionist/office clerk to support the changing needs and demands of our inpatient wards which will include a variety of administrative functions.
Main duties of the job
The successful candidate will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work. Providing positive service user / carer experience is pivotal to this role.
Duties will include, but not be limited to:
- Call handling, face to face liaison with service users, carers and colleagues alike, and other general administrative reception/office duties.
- Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.
- Previous experience of Microsoft packages is desirable
- Resilience to support in an administrative capacity to distressing / upsetting situations ensuring the best care to our service users / carers and families.
- Ability to remain calm under pressure within a reception environment.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Benefits
Benefits included with this role are:-
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY
- 37.5 hours per week - Monday to Friday 08:00 - 16:30/09:00 - 17:00
- We have free on-site parking at Chatterton House
Please visit our Facebook and Twitter page @NSFTjobs
Person specification
Qualifications
Essential criteria
- NVQ 2 Customer Service or equivalent qualification / experience.
Desirable criteria
- Knowledge of Trust’s electronic records
Knowledge
Essential criteria
- Use of ICT applications / packages
- Experience of working in a busy reception / office environment
Experience
Essential criteria
- Dealing efficiently and politely with both internal and external stakeholders
Skills
Essential criteria
- Effective and articulate communicator with good interpersonal skills
- Ability to maintain a professional manner at all times
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rebecca Hails
- Job title
- PA to the Triumvirate/Office Manager
- Email address
- [email protected]
- Telephone number
- 01553 736069
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