Job summary
- Main area
- Health Records
- Grade
- NHS AfC: Band 4
- Contract
- 6 months (Fixed term/ secondment opportunity for 6 months)
- Hours
- Full time
- Flexible working
- Job ref
- 234-25-K2083
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 22/04/2026 23:59
- Interview date
- 30/04/2026
Employer heading
Health Records Trainer
NHS AfC: Band 4
The Norfolk and Norwich University Hospital (NNUH) is a 1,200-bedded teaching hospital with state-of-the-art facilities for modern patient care: 1100 beds in the PFI and 100 in Cromer Community Hospital.
The NNUH is part of Norfolk and Waveney University Hospitals Group which includes the James Paget Hospital, in Great Yarmouth and the Queen Elizabeth Hospital in King Lynn.
We carry out nearly one million outpatient appointments, day case procedures and inpatient admissions annually. The population we serve is predominantly the people of Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services available at this Trust.
Our staff of c10,000 care for and support patients who are referred to us by around 100 local GP practices and from other acute hospitals. We run more than 60 specialist services as a tertiary centre, including more than a dozen specialist cancer and radiotherapy treatments, and we are one of the biggest cancer centres in the country.
We provide complex spinal surgery services, specialist Neonatal Intensive Care, neurosciences services and specialist cardiac services. Our Trust runs specialist dermatology, rheumatology, endocrinology, adult congenital heart disease services, treatment of complex liver and pancreatic diseases in adults, cystic fibrosis services and intestinal failure services. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre. NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs.
At NNUH it is our privilege to provide healthcare, and our vision is to ‘provide the best care for every patient’. If this inspires you and you share our values, we really want you to join our team.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with disabilities and long term conditions and people within the LGBT+ community.
Job overview
Fixed term contract/ secondment opportunity for 6 months
Health Records are looking for an enthusiastic and organized individual for the role of Health Records Trainer (fixed term/secondment for 6 months). The role involves training a wide range of colleagues across the organisation in health records processes, including the delivery of Health Records Awareness Mandatory Training in-person at the Trust’s monthly Clinical Induction sessions.
It also encompasses auditing and follow up with colleagues across the Trust, working collaboratively with staff to increase knowledge of, and adherence to, Health Records policies and processes. In addition it offers the opportunity to work on some admin features of the Mediviewer system to enhance the user experience of digitized health records. The successful
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Main duties of the job
To provide mandatory and bespoke training in health records processes both within the department and across the Trust. The postholder will also provide bespoke training sessions both in person and via Teams.
To carry out regular auditing of health records tracking and keeping and feed back to the relevant departments, working with them to formulate action plans to address any issues arising from the audits.
To manage access and training for Mediviewer functions such as direct upload and export.
To support the Health Records Information Manager with management of the digitization of health records, including liaison with the Trust’s outsourced scanning provider where necessary.
To attend Trust meetings when relevant.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics.
Detailed job description and main responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- As part of the Trust’s Induction Programme, to deliver Health Records Awareness Mandatory training, in relation to processes within Health Records to newly appointed Trust admin staff
- As part of the Trust’s Induction Programme, to provide training related to current paper-lite processes, including creation of day-forward material where case-notes have been scanned
- To provide an ongoing training programme to existing Health Records users (admin) across the Trust; to include the current paper-lite processes relating to the management of records
- To provide training to the CSCNC Team in aspects of Records Management processes including the culling of dormant and deceased records
- To deliver refresher training in all aspects of Health Records to Health Records staff
- To monitor the work of the “Culling, Scanning & Case-note Conversion Clerks” to ensure that high levels of competency are maintained.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post
Person specification
Qualifications
Essential criteria
- Minimum of NVQ Level 3 or equivalent relevant experience
Desirable criteria
- Knowledge of medical terminology/AMSPAR, plus knowledge of records and their structure
Experience
Essential criteria
- Experience of training staff
- Experience of dealing with different health care professionals including Consultant staff and their secretaries
Skills
Essential criteria
- Ability to work independently on own initiative, and as part of a team
Attitude/Aptitude
Essential criteria
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Evidence of development in previous job roles
Documents to download
Further details / informal visits contact
- Name
- Tim Bourn
- Job title
- Health Records Information Manager
- Email address
- [email protected]
- Telephone number
- 01603 288724
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