Job summary
- Main area
- Paediatrics
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Job share
- Flexible working
- Job ref
- 234-25-D2359
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Salary
- £25,760 - £27,476 per annum, pro rata
- Salary period
- Yearly
- Closing
- 19/04/2026 23:59
Employer heading
Waiting List Coordinator - Paediatrics
NHS AfC: Band 3
The Norfolk and Norwich University Hospital (NNUH) is a 1,200-bedded teaching hospital with state-of-the-art facilities for modern patient care: 1100 beds in the PFI and 100 in Cromer Community Hospital.
The NNUH is part of Norfolk and Waveney University Hospitals Group which includes the James Paget Hospital, in Great Yarmouth and the Queen Elizabeth Hospital in King Lynn.
We carry out nearly one million outpatient appointments, day case procedures and inpatient admissions annually. The population we serve is predominantly the people of Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services available at this Trust.
Our staff of c10,000 care for and support patients who are referred to us by around 100 local GP practices and from other acute hospitals. We run more than 60 specialist services as a tertiary centre, including more than a dozen specialist cancer and radiotherapy treatments, and we are one of the biggest cancer centres in the country.
We provide complex spinal surgery services, specialist Neonatal Intensive Care, neurosciences services and specialist cardiac services. Our Trust runs specialist dermatology, rheumatology, endocrinology, adult congenital heart disease services, treatment of complex liver and pancreatic diseases in adults, cystic fibrosis services and intestinal failure services. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre. NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs.
At NNUH it is our privilege to provide healthcare, and our vision is to ‘provide the best care for every patient’. If this inspires you and you share our values, we really want you to join our team.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with disabilities and long term conditions and people within the LGBT+ community.
Job overview
We are looking to recruit a friendly, enthusiastic, motivated, hardworking person to join our Paediatric team as a Waiting List Coordinator for the Children’s Day Ward, where you’ll play a vital role in delivering safe, compassionate and efficient care. This role is central to ensuring patients receive timely treatment, requiring accurate, real time management of waiting lists in line with Trust policies.
The Waiting List Coordinator plays a pivotal role in supporting waiting list management and supports delivery of a high-quality, safe and compassionate healthcare service.
All staff are expected to act as role models to others in all aspects of their work and consistently demonstrate the NNUH PRIDE Values, of People Focused, Respect, Dedication, Integrity and Excellence.
If you are passionate about making an impact and want to be part of a team that truly cares, we’d love to hear from you.
Main duties of the job
We are looking for someone to take responsibility for managing waiting lists, ensuring full compliance with local and national targets and policies. This includes sending relevant documentation to patients and accurately inputting information into appropriate IT systems.
The right candidate will have a strong understanding of the Patient Access Policy and consistently work in line with Trust and national procedures, meeting targets through real time data entry while upholding patient confidentiality.
Handling the rescheduling of patient operation appointments efficiently and politely, always aiming to provide a high standard of service. Ensuring patients receive all relevant information regarding the date of their planned admission.
To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
To be able to work independently, using their own initiative to effectively organise and prioritise their own workload. In addition, working well as part of a team, contributing positively to a supportive and collaborative working environment.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- The post holder will provide waiting list management for our Children’s Day Ward (Women & Children’s Services). This role relies on close working relationships between consultants, secretaries, departmental staff, patients and general practitioners.
- The post holder will ensure that all waiting lists within Women & Children’s Services are maintained accurately, observing the rules of ‘real-time data entry’. All aspects of this role should be carried out in line with the Patient Access Policy and the Trust PAS User Policy.
- To support the delivery of a high-quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Please see the attached Job Description for full details of the job specification and main responsibilities.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person specification
Qualifications
Essential criteria
- Good standard of literacy and numeracy
- Good IT skills particularly Excel (Microsoft Office and PAS)
Experience
Essential criteria
- Significant NHS experience
- Awareness of Patient Access Policy
Aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Skills
Essential criteria
- Excellent communication and organisational skills
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Gemma Wallace
- Job title
- Admin manager
- Email address
- [email protected]
- Telephone number
- 01603 647715
List jobs with Norfolk and Norwich University Hospitals NHS Foundation Trust in Administrative Services or all sectors