Leadership and People Management

• Provide visible, authoritative leadership and line management to Executive Assistants and Executive Support staff within the Executive Office.
• Set clear expectations, manage performance, support wellbeing and ensure regular supervision, appraisal and professional development.
• Build and sustain a cohesive, resilient and flexible team capable of responding to competing priorities and high‑pressure executive demands.
• Lead workforce planning, recruitment, induction, retention and succession planning for the Executive Office, identifying risks, skills gaps and development needs.
• Foster a positive, inclusive and high‑performing team culture aligned with Trust values and behaviours.

Executive Office Governance and Standards

• Establish, embed and maintain robust governance, assurance and business management processes within the Executive Office.
• Develop and maintain standard operating procedures, templates and consistent ways of working for executive support, diary management, meetings, correspondence and records management.
• Ensure consistent application of information governance, confidentiality, data protection and records management standards.
• Monitor quality, compliance and efficiency of Executive Office processes, driving continuous improvement and addressing areas of risk.

Executive Support and Business Management

• Oversee allocation and prioritisation of work across the Executive Assistant team to ensure capacity is managed effectively and organisational priorities are met.
• Act as a point of escalation for complex, sensitive or competing demands, using sound judgement to resolve issues and maintain service continuity.
• Provide senior executive support to the Chief Executive when required, including during periods of absence, ensuring stability and continuity at the centre of the organisation.
• Support the Senior Manager to the Executive Office with planning, coordination and delivery of Executive Office priorities and service improvement initiatives.

Board, Committee and Meeting Support

• Ensure high‑quality administration and coordination of Board, Committee and Executive meetings, including agendas, papers, minutes and action tracking.
• Provide assurance that meeting administration is accurate, timely and meets governance and regulatory requirements.
• Support the effective flow of information between the Executive Office, senior leaders and key stakeholders.

Stakeholder Management and Communication

• Build and maintain effective working relationships with the Chief Executive, Executive Directors, Non‑Executive Directors and senior colleagues.
• Act as a professional interface between the Executive Office and internal and external stakeholders, handling sensitive matters with discretion and integrity.
• Communicate clearly and confidently with senior leaders on operational, administrative and governance matters.

Financial and Resource Management

• Contribute to effective financial management within the Executive Office, supporting workforce and resource planning.
• Monitor expenditure against agreed budgets and ensure resources are used efficiently and in line with Trust policies.
• Work with finance colleagues to identify cost pressures, support forecasting and promote value for money.

Professional Accountability and Values

• Be accountable for own professional practice and ensure compliance with Trust policies, procedures and codes of conduct.
• Maintain high standards of professionalism, discretion and integrity at all times.
• Act as a role model for Trust values and behaviours, promoting equality, inclusion, wellbeing and psychological safety within the team.