Job overview

Provide leadership and support to ensure the workload of the clinical support team is prioritised to support clinical delivery, ensuring patient safety and patient experience is at the forefront of service delivery.  Work collaboratively to support service delivery our quality standards and key performance indicators. 

Provide supervision, undertake appraisals and training to a team of administrative staff. Respond to the needs of the service to ensure that the requirements of the Trust can be met.

Main duties of the job

As an Administration Manager you will contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team. Deal with correspondence and communication, prioritising, co-ordinating and liaising with the team. Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members. Provide non-clinical information to internal and external customers, where necessary. Ensure that all staff maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to representatives of other agencies, colleagues, service users and their relatives.   Alongside the team you will manage and re-arrange team appointment systems and diaries.

Participate in ongoing audits and service development as directed by Business Support Manager (or their deputy). Assist the Business Support Manager (or their deputy) in relation to developing policies and procedures. Use set procedures to undertake administrative and secretarial functions around legislative procedures e.g. Mental Health Act, Mental Capacity Act etc. Maintain own professional development portfolio and participate in appropriate training programmes, including annual mandatory training.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.